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VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-06 | 15:04 · 返信 12 · · 翻訳:

Hi, I had to upgrade to T Mobile from Sprint last week. Norton 360 VPN was working fine with Sprint. Now it will not connect at all. Comes up saying can't connect and try again later. Looking for any solution I can do use Norton VPN again on the hotspot.
ラベル: Windows 10, Connection Blocking, Norton Secure VPN

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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-06 | 17:50 · パーマリンク

Hello Myidea. There is a thread where this same issue is being worked for a possible solution. I have found a solution that works on my side, from a Windows 10 laptop hotspot to my mobile device. Maybe the suggestions there may help.

https://community.norton.com/en/comment/8517096#comment-8517096

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-07 | 14:55 · パーマリンク

SA, another question on the hotspot and Norton VPN. I wonder if there is a conflict when I'm running the VPN and Protected Management Frames at the same time?? I turned PMF off while running the VPN for now.
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-07 | 15:01 · パーマリンク

I don't believe my first reply made it. I followed the info. on the firewall and the wifi adaptor and so far good. Will try again tomorrow to make sure it's OK on the desktop. Then I'll.make changes on the laptop. Thanks.

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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-07 | 17:54 · パーマリンク

Sorry for the tardy reply back. If PFM isn't causing any conflicts just leave things they way they are. Some new certified devices have a requirement for it.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 06:32 · 編集日: 2021-12-09 | 06:33 · パーマリンク

Hi SA, tried it again this morning and with the changes to the firewall public network extensionsand adaptor settings and PMF off and on, it didn't work on my desktop. It said on the Balloon at the bottom, VPN was connected , but when I opened up the VPN settings(region,connect) it wasn't connected. Back to square one now.

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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 11:15 · パーマリンク

On BOTH devices look into your device manager and see if your network adapters installed drivers look like those below. Pay close attention to the WAN Miniport ( PPTP). If that is missing we have to investigate why.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 11:42 · パーマリンク

Referring to checking both devices- I can check the desktop, but I'm using the T Mobile (Android) hotspot. Not sure how to access that part.
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 12:08 · パーマリンク

I'm still haven't gotten to the laptop until I get the desktop OK.
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 12:10 · パーマリンク

Yes, I was referring to the desktop and laptop in my earlier post.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-09 | 12:14 · 編集日: 2021-12-09 | 12:15 · パーマリンク

SA I just checked the WAN Miniport (PPTP) and I tried update and best were installed on the desktop.

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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-10 | 03:27 · 編集日: 2021-12-10 | 03:31 · パーマリンク

Thanks all for your help. I even contacted T Mobile and basically was told they weren't worried about supporting the hotspots. Even many use theirs for work still. I was even looking at many having problems on the T M community that weren't happy the changes they did and having VPN problems.

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Re: VPN won't connect on T Mobile Hotspot

投稿日: 2021-12-10 | 12:56 · パーマリンク

Thanks for the post back. It appears, in your case, the issue lies with T-Mobile and their lack of support. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions

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