Norton VPN and Thunderbird

I am actually just sharing information but if there is a solution I would like to know it.

I am sending and receiving mail with Thunderbird. I can get mail OK, but when I try to send it, I have to turn my VPN off. I am reporting this issue to the Xfinity forum and the Norton forum. This should not be happening.

I have had and reported several issues with the Norton VPN. The previous one to this was not being able to log in to the SSN site with the VPN turned on.



Re: Norton VPN and Thunderbird

The issue is your email provider blocking access from an IP address from a location they do not recognise for your account. This is done to protect your account. You can add your Thunderbird to the Split Tunnel feature of Norton's VPN to avoid this happening. Click on the down arrow beside the Turn on/off for the VPN feature, then click on Settings. Click on Split Tunnel and then on Add. Navigate to and add the Thunderbird.exe file and you should not be blocked any more.

As for not being able to access specific web sites,  many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections.  

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