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How do I contact actual person to resolve billing error?

投稿日: 2022-03-30 | 14:47 · 編集日: 2022-04-25 | 09:56 · 返信 2 · · 翻訳:

How do I contact actual person to resolve billing error?  Website automation no help whatsoever.

[Edit: Calrified the subject]

ラベル: Norton 360, Auto Renewal

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Re: How do I contact actual person to resolve billing error?

投稿日: 2022-03-30 | 14:53 · 編集日: 2022-03-30 | 15:13 · パーマリンク

as test: Chat Support
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now

I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription / billing error. 

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Re: How do I contact actual person to resolve billing error?

投稿日: 2022-03-31 | 15:56 · パーマリンク

Made contact and got quick response and resolution. I appreciate the help from this forum and then Norton/Lifelock Support.

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