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VPN Does not Connect

投稿日: 2022-04-25 | 17:38 · 返信 2 · · 翻訳:

Spent two hours with Norton Support and two hours with Microsoft Support.   Neither could fix issue.   But I followed the instructions to Uninstall and Reinstall the WAN Miniport Drivers using Device Manager.   It appeared that the drivers were trying to update and had a caution symbols.   WANMiniport IKEv2, WANMiniport IP and WANMiniport IPv6.   All of which the Norton Support Identified but could no update.  So I uninstalled them and they automatically reinstalled.  The caution symbol cleared.   I then went back to VPN and it connected both manually and in auto.   

ラベル: Auto-Connect, VPN Region

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Re: VPN Does not Connect

投稿日: 2022-04-25 | 17:43 · 編集日: 2022-04-25 | 17:44 · パーマリンク

Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
https://support.norton.com/sp/en/us/home/current/solutions/v135213476

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Re: VPN Does not Connect

投稿日: 2022-04-29 | 18:59 · パーマリンク

I have the same issue.  Started 4/25 after Norton auto renewed, and I ran a full system scan, after that VPN fails to connect, error 809. I also spent hours going though all the above listed Norton steps, including checking router, and uninstall / reinstall 360 - did not fix the problem.  Then was online with Norton support, they remoted into my PC - they also did all the same steps including uninstall / reinstall - did not fix problem  Then was told my case would be escalated to next level team, they would call back in two days.  Two days later, no call. I called Norton, they said case was not escalated, but assured me case would now be escalated - Norton would call me the next day.  Next day - no call from Norton. I called Norton - again they said it was not escalated - but now it would be.  They said they will now call me back in 3 days.  I will have to wait until then.   I asked them to be sure to put in the Norton case notes regarding the failures to escalate.  Typing this here hoping these comments might make it into Nortons customer support system via an additional route, so they can improve their support systems.  

I ill have to wait 3 more days now without use of the Norton VPN.

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