I'm trying to set up my cloud backup. The first thing they ask for is a password. I tried using my account password and I tried using a password from the password generator. Neither worked. Is there a special cloud backup password that I'm supposed to already know? Where do I get a password that they're asking for. I recently renewed my subscription .The last time the cloud backup was already set up. This time I have to do it myself. I have: Norton 360 w/ lifelock, windows 10.