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I am trying to backup a large folder (photos) from my PC hard drive to an external hard drive but I keep getting a message "There is a backup problem. Make sure the destination drive or device is connected and then try again."

投稿日: 2022-07-05 | 22:13 · 編集日: 2022-07-21 | 08:08 · 返信 1 · · 翻訳:

I am trying to backup a large folder (photos) from my PC hard drive to an external hard drive but I keep getting a message "There is a backup problem. Make sure the destination drive or device is connected and then try again."   I have done this and tried many alternative settings eg including files. folders, different file types etc. I have followed the advise creating a new backup set but it still doesn't work.

Backup seems to work when the destination is Norton Cloud storage but not to my local external hard drive.  I can copy to and read from this hard drive using Explorer.

Any advice appreciated.  I am using Norton 360, latest version, on Windows 10

[Edit: Clarified Subject]

ラベル: Backup, Windows 10

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Re: I am trying to backup a large folder (photos) from my PC hard drive to an external hard drive but I keep getting a message "There is a backup problem. Make sure the destination drive or device is connected and then try again."

投稿日: 2022-07-06 | 06:22 · パーマリンク

You need to ensure that your external drive is mapped to a drive letter to be able to access the drive from Norton backup settings.

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