If Norton's Safe Web rates a URL as "Caution" when you think the web page is entirely safe, you are given an option "Click here to submit dispute"
This results in you being sent an email saying they have decided to keep rating the URL as "Caution".
Does this mean a human has carried out the re-evaluation, or does it mean Norton have just applied the same computer algorithm a second time?
In either case, is there a way short of starting legal proceedings to ask Norton to produce evidence that there is an actual danger on that website, or to change their evaluation to "Safe" ? And why isn't this way mentioned in the automated response email?