Why does Norton contstant try get you purdhase ? another product, when one purchased don't & they refuse to fix

Why does Norton contstant try get you purdhase ? another product, when one purchased don't & they refuse to fix product you have. Numerous technicians given access NONE fixed problem, arrangement made for them call back continue, Never due. It is basically one scam after another. I have been recording action for some time now. I found a new hobby I intend place what I've collect across various social sites & worn persons of this scamming activity, Scammed from Within, title of my new post, Well wasted to much time here, L8r