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Indentity and Dark Web setup

投稿日: 2022-07-28 | 02:26 · 返信 7 · · 翻訳:

On my Android phones when I open N360 I see three items, Security, Identity and Privacy. Identity shows "setup required" and when I click on that it takes me to a page saying "Activate Dark Web Monitoring" and "Please review our License & Services Agreement to start using this feature". I click on the "SIGN IN" button and it takes me into my Norton account where I can see my Dark Web active and setup from my PC and all my other account details.

I can never get past this point in the Android App, the page saying Activate Dark Web Monitoring always appears when I try to get into Identity and no License & Services Agreement ever shows. How do I get Identity active on my android devices?

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Re: Indentity and Dark Web setup

投稿日: 2022-08-22 | 09:59 · パーマリンク

The solution was waiting for the new Norton Identity app which has only just been released. The was installed from Norton 360 and now the identity monitoring is shown as active in Norton 360.

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Re: Indentity and Dark Web setup

投稿日: 2022-07-28 | 06:05 · パーマリンク

If you tap on the three bars st the top left of the 360 screen, does it show your Name under My account, or does it say Sign In? 

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Re: Indentity and Dark Web setup

投稿日: 2022-07-28 | 10:52 · パーマリンク

It show my name as logged in and the front screen appears as the attachment.

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Re: Indentity and Dark Web setup

投稿日: 2022-07-28 | 13:54 · パーマリンク

Try going into Android Settings - Apps. Scroll to the 360 app and clear the app cache and app Data. Restart the device. This will reset your 360 to a trial version. To get the full version back, open the 360 app, then tap Sign In to log into your Norton Account. Enter your Norton Account information and you should have the full version again.

Then test to see if things work properly.

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Re: Indentity and Dark Web setup

投稿日: 2022-07-28 | 14:49 · パーマリンク

This just removes the settings and goes through the login procedures and takes me back to the same problem.

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Re: Indentity and Dark Web setup

投稿日: 2022-07-28 | 18:27 · パーマリンク

The last thing I can suggest is uninstalling the 360 app, restarting your device, and then reinstall 360 and test again.  

If that does not work, I would suggest contacting Norton Support.   www.norton.com/contactcs

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Re: Indentity and Dark Web setup

投稿日: 2022-08-22 | 09:59 · パーマリンク

The solution was waiting for the new Norton Identity app which has only just been released. The was installed from Norton 360 and now the identity monitoring is shown as active in Norton 360.

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Re: Indentity and Dark Web setup

投稿日: 2022-08-23 | 07:27 · パーマリンク

Good news. Thanks for posting back.

The Identity app has actually been available for a long time now. I have had it on my tablet for at least 6 months. It may be that the latest version of 360 linked you to the install of the Identity app.

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