No access to old email address
投稿日: 2022-08-18 | 09:06 · 返信 1 · パーマリンク · 翻訳:
Hello. I am being sent bills to a defunct email address. Product is registered to a device no longer active. I set up a new account with a new email address, but I don't have my product code as I can't access my old email. Therefore, I have no subscriptions linked to this account. When I entered my old email address, I was sent a verification code to the same address, so I could not access it. I have only my order number which I get on my bank statements. I would like to transfer my product to my new email and add new devices, but when I ask to edit my email address, it does so from my current account. I've searched through all the help options, but no luck and there is no live support or email that I can find in order to speak to/message someone directly. Can anyone help?
Re: No access to old email address
投稿日: 2022-08-18 | 09:20 · 編集日: 2022-08-18 | 09:36 · パーマリンク
Norton Community does not have access to your Norton account, subscription details nor payment method.
Norton Support is via Chat or Phone. No Email support.
Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796
as test: Chat from Edge ... okay for me.
Please Contact Norton Support
Twitter Norton Support
~ regarding Phone Support
Please share your geo-location/country.
Maybe, I can post Norton Support phone number, if you want?
Are you United States?
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