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Instant lock doesn't work on iPad Pro

投稿日: 2022-09-02 | 23:44 · 編集日: 2022-09-03 | 00:17 · 返信 1 · · 翻訳:

After turning instant lock on through Android Norton Parental Control app iPad remains active and it's not locked

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Re: Instant lock doesn't work on iPad Pro

投稿日: 2022-09-05 | 03:03 · パーマリンク

Hi @Alextik,

Thanks for reaching out to Norton Family Forum.

Upon analysing the backend data, we noticed that Instant Lock has been successfully executed on the child’s device. Please note that when Instant Lock is initiated for iOS devices, custom apps on the device disappear and reappear post unlock.

Can you please recheck if the apps on the device are getting hidden during Instant lock?

Thanks and Regards,
Norton Family team

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