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Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-09-17 | 15:01 · 返信 5 · · 翻訳:

My son's phone (Andriod) is out of time first thing in the morning, even tho it has been off all night. It happens nearly every morning.
ラベル: Android, Device Management, House Rules, Time Supervision
解決承認済み
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Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-10-13 | 22:56 · パーマリンク

Hi,

This issue has been fixed and released. Kindly update the child app to its latest version (6.3.0.14) from PlayStore. Once updated, the issue should be resolved from the next day onwards.

Apologies for the inconvenience caused.

Regards,
Norton Family Team.

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Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-09-19 | 00:24 · パーマリンク

Hi @Joanna Baldwin,

Thanks for reaching Norton Family forum support. As posted in the comment https://community.norton.com/en/comment/8534331#comment-8534331, HUAWEI is not a supported device for Norton Family.

Thanks and Regards,
Norton Family Team.

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Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-09-19 | 00:35 · パーマリンク

Hi there He got a new phone. It is an oppo. It reaches its time limit while switched off
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Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-09-19 | 23:28 · パーマリンク

Hi @Joanna Baldwin,

Thanks for the details. We are analysing this issue.

Thanks,

Pradheep

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Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-10-13 | 18:54 · パーマリンク

Hi, any update please? This is a daily issue still
解決承認済み
拍手0

Re: Time limit reached after turning Andriod phone on first thing in morning

投稿日: 2022-10-13 | 22:56 · パーマリンク

Hi,

This issue has been fixed and released. Kindly update the child app to its latest version (6.3.0.14) from PlayStore. Once updated, the issue should be resolved from the next day onwards.

Apologies for the inconvenience caused.

Regards,
Norton Family Team.

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