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Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Last year I stopped an auto renewal of an existing subscription (due date 15 October), as I was replacing this with Norton 360 Premium (due date 18 November).  I have just received an email advising that the older subscription has been renewed (15 October).  I need a refund of this to my account - and that subscription deleted altogether.  I will then continue with the Norton 360 Premium.

Norton, please help!

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Re: Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Norton Community does not have access to your Norton account, subscription details nor payment method.  


Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Please Contact Norton Support regarding your subscription/refund. 

Twitter Norton Support
https://twitter.com/NortonSupport

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Re: Two concurrent subscriptions - one just auto renewed - need to cancel in favour of one due for renewal in Nov.

Norton Community does not have access to your Norton account, subscription details nor payment method.  


Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN


Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

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