re-activate utilities premium

I think this is the bad and deceptive service we should now expect from Lifelock. 

Utilities Premium has come to end of life and those of us that tried the "free trial" upgrade to Ultimate find that we cannot revert back to Premium. I might look elsewhere when my 360 subscription ends. 

I have just uninstalled the Utilities as the Norton 360 covers most of what the Premium did. 

Had the same problem with Norton utilities, tried all the suggested fixes to no avail. Contacted Norton and to sum up their response - NUP was a free addition given to "valued customers" (to be used up to 2050 ? if you believed the subscription date !) So do we conclude that we are no longer "valued customers"  ! ? (I have used Norton for more years than I care to remember) Sadly as with so many companies nowadays loyalty counts for nothing.

I've just had the same issue and basically the same response from Support. I actually spoke with Support a little before my renewal (also in September) specifically about NU as I hadn't appreciated it was "free". I was told how to activate it, etc which I did and I've used it a few times and my subscription panel after renewal shows a new activation key but of course that doesn't work. To suggest that it's still there - and to give "fixes" to deal with error messages which can't be fixed - is definitely out of order. I won't be renewing.

Ditto here was told it was a "free trial" that Norton no longer provides. But when I first got it on my system, there was no mention of it being a trail or teaser complimentary use of the product and the expiration date on the product was sometime in 2050. Very deceptive and misleading of Norton which seems to be the new corporate motto, I will be leaving the Norton family as soon as I can find a suitable replacement regardless of how much time is left on my subscription. Can't stand liars or cheats. Buh-bye Norton. You were once the shining star of PC support solutions. How far you have fallen in the 20+ years I have known you. I leave with the question I ask all the Corporate Money Grubbers who have become prevalent in all aspects of life; "How much $$ is enough"??

Same issue with Norton re-activation. I've paid good money for this. Expect Norton to get this fixed for all of us. NOW!

Here's a transcript of my conversation with Norton today....

CHAT STARTED AT 3:10 PM

Kate | 3:10 PM

Hello Colin! My name is Kate and I am a virtual assistant. In case we get disconnected or you need to reference this conversation, your case number is 74610294

Kate | 3:10 PM

I understand you are looking for assistance with your Norton licenses. Is that correct

Colin Richardson | 3:10 PM

Yes

Kate | 3:10 PM

Could you please tell me more about what kind of license related assistance are you looking for?

Colin Richardson | 3:10 PM

Something else

Kate | 3:10 PM

Could you briefly describe what you are looking for assistance with today?

Colin Richardson | 3:10 PM

Norton Utilities Premium has stopped working

Kate | 3:10 PM

I understand. My apologies for being unable to assist you with this. I am transferring you to a specialist for further assistance.

Colin Richardson | 3:11 PM

Goodo

You are now chatting with Fulwadiya J  3:11 PM

Fulwadiya J | 3:11 PM

Welcome to NortonLifeLock Service and Support Colin.  My name is Fulwadiya.  Give me a minute to pull up your account and take a look at the information you submitted on the previous form and we can go from there.

Colin Richardson | 3:11 PM

Ok thanks

Fulwadiya J | 3:11 PM

I will surely help you with your concern.

Fulwadiya J | 3:12 PM

Please take note of case number 74610294 for future reference. You can contact us back with this same number if this chat session is disconnected.

Colin Richardson | 3:12 PM

Done

Fulwadiya J | 3:12 PM

Colin , I really apologize for the issue you are facing to use the Norton Utilities Premium. The Norton Utilities Premium you can see in account was provided free of cost  as per the ongoing offer available then for the Automatic Renewal service in Norton 360 product. That was not at all linked to Norton 360 product, that was a offer as a goodwill gesture. However, now that Norton Utilities Premium offer been discontinued and the product itself has been deactivated hence  Norton Utilities Premium will no longer work now. We do apologize that we were unable to share information prior to the deactivation and the reason for the same is that the offered  Norton Utilities Premium was never linked with the product so it was not tracked by Norton.

Colin Richardson | 3:14 PM

So it was a gift that was taken back again by Norton?

Fulwadiya J | 3:14 PM

Norton replaced this free Norton utilities premium subscription with a paid subscription of Norton utilities ultimate,  recently Norton discontinued this free service. that's the reason you are not able to use this free perpetual service.

Colin Richardson | 3:15 PM

So basically I can never trust Norton again?

Fulwadiya J | 3:17 PM

I really apologize, the  Norton Utilities Premium was a free service offered to our Norton members as now it was discontinued and come with new product of  Norton Utilities Ultimate.  Also as you are one of our valuable customer, I would like to inform you that the standard price of the Norton Utilities Ultimate is A$69.99 for 1 year . I can offer you this product at A$39.99 for 1 year which is our discounted price  . This is  offer and I assure you that we have done our best in case of price. So would you like to avail this offer from my end?

Colin Richardson | 3:19 PM

No I do not want to pay Norton any more money. I cannot afford it. This is an absolutely disgusting money grabbing tactic by Norton and one that I will be sure to advise everybody about via various social media outlets.

Fulwadiya J | 3:21 PM

I really apologize for the inconvenience caused to you, we are escalating your case to senior level team.

Colin Richardson | 3:21 PM

Thank you. I shall wait.

Fulwadiya J | 3:23 PM

No, Is there anything else I can assist you with?

Colin Richardson | 3:24 PM

No, I am waiting for a senior level team member to comment on this fraud.

Fulwadiya J | 3:24 PM

It was my pleasure assisting you today. Thank you for being a Norton customer and have a great day!

Colin Richardson | 3:25 PM

So Norton are washing their hands of me?

At this point Norton just hung up on me. Will proceed to uninstall all Norton products from all of my devices and install something from a more trustworthy supplier such as Kaspersky or similar.

Happy Xmas - yes today I have the same issue of being required to re-activate the installation on my PC - Failed!

Removed/Reinstalled - Activate - Success, but same issue remains.

Very poor show from Symantec on this - No I do not wish to pay to "upgrade", I expect the promise of Norton Utilities Premium to have a working license to 2050!

If Norton is reneging they might have the decency to explain in good time, and not deactivate a working product

Guys, I have wasted over an hour trying to fix this and see that I am not the only one with this problem: Norton Utilities stopped working today.  I purchased a renewal, deleted the old program and reinstalled it, but it still tells me to reactivate to repair. This needs to be fixed or I will cancel and request a refund.

Update!  I finally figured out how fix this on my own:

The solution was to change the key in Norton Utilities Premium with the new product key after the purchase.  (Unfortunately, Norton doesn't make this clear.)  Here are the steps:

1.  Sign into your Norton account at https://login.norton.com and click on your name and select "manage my subscriptions". Copy the new product key for Norton Utilities Premium.

2.  Open Norton Utilities Premium, click on "?" (help) in the upper right. Select "About Norton Utilities Premium". When the service window opens, click on "Change key" button.

 3. Paste your new product action key. and then press "finish activation".

Norton Utilities Premium should work once you finish activation.  Good luck!