このフォーラムスレッドには解決策が必要です。
Billed in error
I have Norton 360 Premium, that is supposed to protect 5 devices. I sent an email another device to protect the device it she has been charged for a full subscription. I want this fixed.
返信
Re: Billed in error
投稿日: 2022-11-13 | 06:12 · パーマリンク
What device did the second user install Norton on? If a mobile device, during the install process they need to sign into your Norton Account. If they used a different process, that could have initiated the purchase of a new subscription.
Re: Billed in error
投稿日: 2022-11-13 | 20:50 · パーマリンク
Yes Im sure this is what happened. How do I fix this issue. Thank you for your reply.
Re: Billed in error
投稿日: 2022-11-14 | 12:09 · パーマリンク
It depends on the device they are using.
For Android devices purchasing from the Google Play Store app see here. https://support.google.com/googleplay/answer/2479637?hl=en
For iOS devices purchasing from the Apple App Store app see here. https://support.apple.com/en-ca/HT204084
Re: Billed in error
投稿日: 2022-11-15 | 20:57 · パーマリンク
Thank you this has been very helpful. However, I have not been charged for this bill as my card has been locked for other purposes. I want to let Norton know I do not want the product,
so they don't charge me. They have attempted on 2 occasions to take the money out of my account but due to the lock as I was recently scammed the process has been blocked.
Re: Billed in error
投稿日: 2022-11-16 | 07:07 · パーマリンク
This is a little confusing now. You say
she has been charged for a full subscription.
How was she charged? As I noted above, if it was on a mobile device, the charge would go to the payment method registered with Google or Apple. She would have to use the information I gave above to obtain the refund from those services. And any connection to a Norton Account would probably be in her name for that subscription she paid for. Check with her to see if she did have to set up a Norton Account when this payment was required. So if anyone would need to contact Norton it would be her.
If your accounts have not been charged, there is nothing you need to do about informing Norton.
Your best bet now might be to contact Norton Support and try to get any confirmation you need about subscriptions. www.norton.com/contactcs If using the chat feature, as soon as you get to enter information, enter "agent please" to get out of the chat bot and connected to a human.
This thread is closed from further comment. Please visit the forum to start a new thread.