PLZ HELP! Chrome OS compatible with Norton Security Deluxe? 

Dear Hugh,

Thank you ever so much for your kind words and advice. I was sorry to hear what befell your family, my hope, in the end is that your wife received a "gentle death." My Wife opted for home hospice (as her German Mother had died decades earlier, due to Cancer, while hospitalized, and rang up a huge hospital bill which ate up much of her net worth...ergo very small inheritance for my wife at age 18).

My German wife took good care of me, both while we lived in Germany as well as here in America, as I sometimes tend to be scatter-brained ("Where did I leave my car keys?"). She arranged for us to have an excellent (German) dentist as well a doctor who made house calls and also took good care of me when I was hospitalized in a German hospital with a serious kidney issue (a surgical team was able to save the kidney thus sparring me dialysis treatments for the rest of my life). She was also a domestic goddess (with a green thumb). 

It was painful to me, down to my very soul, to watch her wither away over time (she deserved so much better). In the end I did the best that I could, yet, in hindsight, she always took better care of me.

Thank you for the suggestions on "how to beat the high cost of living!"

I have been using google search engine for years, and I like the fact that bundled with Norton, that I get a green dot with a white checkmark (Safe) next to a google hyperlink before I click on it. In this instance I got the green light and then later 
"Malicious Website" warning (the delayed warning had me concerned...specifically that my laptop might no longer be secure) also the malicious websites never left anything behind in the past (in this case malicious advertising) There is a first time for everything. ;o(

Norton Security Deluxe and MBAM Premium usually are rather good at protecting me when I am online (just not on that day). I am very glad, and appreciate, regarding all the helpful advice that I have received on these forums.

"HAPPY THANKSGIVING" and "Good tidings to you, Hugh!" ;o)

SA,

So, my impulsive purchase of an Acer Chromebook 315, Walmart online Black Friday sale, might turn out to be the equivalent of an "own goal."

The Walmart associates, in-store at our local Walmart Superstore, were no help when I asked them about the Acer Chromebook 315 ("Dunno").

I have browsed several websites trying to find out what I need to do in order for the Chromebook to be as cyber secure as possible (BestBuy GeekSquad DID NOT do a fantastic job setting up my HP laptop), yet some of the information is contradictory...

1.) The general consensus seems to be that Chromebooks are more vulnerable to malware.

(You were so kind as to provide me with a link regarding MBAM - I have MBAM premium, hence I hope ALL I have to do is plug in the key code)

2.) Contradictory as to whether-or-not AV software is necessary (some say YES), and as Norton is not compatible with Chrome OS, "Fudge!"

What do you think? Or someone else who actually has a Chromebook/Chrome OS.

Its the eve of Thanksgiving enjoy the day to your heart's content! 'o)

SA,

THANK YOU for responding/getting back responding to the thread post haste! ;o)

Thank you also regarding your reassuring words/confidence in Chromebooks/Chrome OS.

"Hand to God!" There were several sources on the web that stated that Chromebooks CAN catch a virus, hence the need for AV software (even specific recommendations), however, your reassuring words have calmed me down. :o)

Truly contradictory information out there on the www, hence my return to this thread!

Please enjoy happy gobble day with your family! ;o)

SA,

I am NOT sure what the protocol, on these boards, is for asking questions (does one have to start a new thread? Or can someone tack on a different question in the same thread?), yet I have another question...

My set up is a HP laptop that is connected to a router via cable (the cable plugs-in on the left side of my laptop) while the router is connected (via cable) to a modem.

My HP laptop is normally connected to a router (via cable/port) because the router contains a firewall - the router, in turn, is hooked up to the modem. Thus increasing cyber security.

Sadly I have a bad back, hence I unplugged the router cable connected to my HP laptop...and took my laptop to the bedroom Wi-Fi (surfed the web while lying on my bed). This took place on the day of the incident (Malicious website/late Norton warning) when THEY got me, hence lousy timing. Worse yet...while in Owner/Administrator mode (BestBuy/GeekSquad NEVER set up a Standard Account)! ;o(

AS said, I ran ALL the Norton scans (0 infections) and MBAM Premium (0 infections) plus Norton Power Eraser. So, thereafter I, once again reconnected the cable leading from the backend of the router into the left side of my HP laptop

1.) If my HP laptop were to contain something BAD/infected...would that also mean that the router (when connected to the HP laptop via cable/port) could be infected (by proxy)?

The reason why I am asking is because normally the cable end, connecting the backside of the router to my laptop, blinks. See thru plastic piece that plugs into the left port of the HP laptop (and at night time, in the dark, I could see it blinking white lights...same as at the other end of the cable that plugs into the backside of the router which also blinks white lights). Yet, since said malicious website, my laptop does not blink at night time in the dark (where the router cable plugs into my HP laptop) while the other end of the cable, plugged into the backside of the router, continuous to blink white lights.

2.) Is there any way to check if the router is infected?

THANK YOU for your patience with me! ;o)

SA,

Still busy reading the reset laptop info...

Naive questions...

1.) The Acer Chromebook 315, still in box (since Walmart shipped it to me) should be okay, malware threat wise, since I have not set it up/charged it? (If the HP laptop & router should be infected)

2.) My new ISP, approximately May/June 2021, sold me on the idea to lease a router from them as it contains an additional firewall, hence I said yes.

The IT technician they sent out provided a modem (plugs into surcharge protector), a router cable (white) plugs into the modem while a blue cable connects the router to my HP laptop, and a black cable plugs into surcharge protector.

My question is could the modem also be compromised?

Was it necessary to physically connect the router to my HP laptop via cable (as the laptop does WiFi)?

If the router hand NOT been connected, via cable, to my HP laptop would things have been better for me?

I have a Brother printer (WiFi), which I have not used, since the incident, is it too at risk?

I shall stay in touch.

SA,

Restore from a system restore point

Will only allow me to go back 24 hrs in time, yet to be safe I need to go back several weeks!

Automatic Restore Point vs. manually setting a date going back further in time?

Sorry, to bother you with this (I did this years ago on a Dell desktop successfully)

While I'm waiting on instructions for a Manual Restore Point from you...I shall be sure to be productive at my end by purging files and making more space on hard drive (restart laptop to help with the low memory warning)!

THANK YOU, once again, for ALL your GOOD ADVICE & Help! ;o)

SA,

"Make sure to check the box named "Show more restore points" for older points to show."

Not an option...NO Box in lower left corner...do we have different versions of Windows?

SA, 

NOT to go completely OFF Topic, still focused on HP laptop reset, yet since Browsers can be infected (I have slimmed down Google bookmarks/extensions). I am NOT sure if Norton and MBAM Premium ALSO scan browsers?

SA,

Not to worry regarding certain risks...perfectly acceptable to me...THANK YOU for your continued HELP & Advice! ;o)

So, I DID DO the reset this morning choose the keep files option...

Got Internet connection back up and running.

I was able to re-install Norton 360 (alas Edge ONLY)...next to Browser it says, "Microsoft Edge (Default)...and the down arrow no long offers me the choice to choose Chrome because the reset removed anything google on my HP laptop (perfectly acceptable...just need google to sign-in to my e-mail)

I am, VERY MUCH, a Google kind of Guy, hence maybe you could HELP ME get the chrome back into Norton desktop/interface, please! :o)

(for that matter the REAL Google Chrome Browser/desktop icon)

I AM NOT an Edge/Bing fan (don't mistake me with the two old men sitting in the box, Muppets, while making snarky comments).

I am going to tinker with the HP laptop and look if some of the annoying problems are gone post restart (also shall re-install MBAM) and then get back to you.

THANK YOU, once again, for ALL of your helpful advice as well as your patience with me! ;o)

SA,

So, I DID manage to install MBAM Premium (currently set to Edge/Microsoft)...ran scans ALL CLEAR (then again it said the same thing when I had malware on my HP laptop).

I ran Norton 360 ALL Scans Clear.

I hope that you are doing well! ;o)

SA, 

Thank You for responding! :o)

Regarding MBAM & Windows...

If I understand you correctly...

MBAM - Settings - Security - Windows Startup "Launch MBAM in the background When Windows starts up" (OFF) & Restart Laptop?

So, that having been said...

Monday I will contact the Nurse who schedules my doctors appointments, and when I have the dates, I'll contact my ISP and make an appointment for them to send an IT technician out to swap out the routers (new SSID plus password) ASAP. That way I will be home for sure, and let him/her inside, and can tell the ISP technician what the problem is.

Questions:

1.) I have NO intention of hooking up the (blue) cable from the old/current router to my HP laptop, yet if the old/current router is infected could it re-infect my HP laptop via WiFi (minus the physical connection...cable/port)?

2.) Is it REALY necessary for the router and laptop to be connected via cable (in order to make the most use of the firewall inside the router)?

3.) In future, once I have unboxed the Acer Chromebook 315, and have it up and running, could the HP laptop (if re-infected) in-turn pass the infection (malware) onto the Chromebook if they share the same router/network?

As for Chrome as a browser...

Far be it from me to disagree with a KIND IT expert, yet Chrome/Google is my life!

Not meant to be a slap in the face (disrespect)...

"It appears to be the crux of the issues you had"

Because I have had problems with Edge before/switched to Chrome as browser (and things worked fine thereafter).

I have been surfing the Web/researching more these last few weeks because I will be moving in February 2023. I currently rent a (1970s) ranch style house from my niece, yet she intends to put the house on the market in January 2023 (she gave me ample forewarning).

I have been considering moving into an apartment or buying a (movable) 33 ft. trailer (the pro and con).

In either case moving can be stressful!

This is WHY I have been spending SO much time online researching options as to where to live, alas, I may have neglected to pay attention if SafeSearch is disengaged during said online research (standard is for it to be ON at all times).

I also never paid much attention to Browser extensions, yet I shall be sure to be more careful in future.

So, this is also the case of human error (a mistake I wont repeat).

I would appreciate it if you could walk we through re-installing REAL (legitimate) Google Chrome Browser & Plugging-in Chrome into Norton 360 (so that I can get my green dot plus white checkmark next to Google hyperlink). And then I'm on my way...

(Do you know of a safe website where I can download THE legitimate CrapCleaner?)

THANK YOU for ALL the kindness which you have shown me, heart warming!

SA,

Once again THANK YOU for responding! ;o)

I DID as instructed regarding MBAM.

Before I tackle Google Chrome Browser/Norton...

I got, for the first time, a software update (that is blocking further updates) in My Norton Interface

Norton 360  My Norton - Software Updater

Program                         Current Version                       Latest Version             Risk                 State

(box) Microsoft OneDrive     21.220.1024.0005    22.225.1026.0001               Low         !Need to close program

If I place a checkmark in box (I get Exclude Update options bottom right screen)

Exclude         Update (does NOT unjam)

I have never used Microsoft OneDrive (merely clicked on Software Updater as the reset removed Java 8)

So, go with Exclude? ("Duh, you SO dumb!")?

Wishing you a pleasant Sunday, whats left of it, and a great upcoming week! :o)
 

SA,

Once again...THANK YOU for responding! :o)

Okay, don't rely to heavily on Norton Software Updater, Got IT!

SO, ...

"When/if you have your ISP replace your modem/router"

Replace the modem as well, and not just the router, with these people (ISP) you have to be specific (their A.I.)?

Good Morning & have a great Cyber Monday! :o)

SA, 

"most manufacturers are stupid enough to list default modem logins for their devices on the internet. I've seen them there more than once."  ("My Mama says, Stupid is as Stupid does!")

"Most internet providers will give a customer what is called a "combo" device. Its a modem (delivers service into the home) and will have built-in WiFi capability as well."

I don't have my own router, or modem, I rather care to lease (low monthly fee). 

I have 2 separate units...one being the Modem and the other the Router, and my concern is malware that might have targeted the router/simply ended up inside said router (by virtue of having been connected to my compromised HP laptop), OF COURSE sign-in security/privacy is important (that I understand), yet whether-or-not the router (or modem) are malware free is beyond my knowledge.

I shall ask my ISP to replace both the Modem and the Router (and hope that they do so) and replace them with a newer/clean modem and router.

"starting clean"

Which would alleviate my concern when signing-in online to my e-mail, my bank, Social Security, etc.

I shall also be sure to ask the ISP IT technician how to change the network name/ password.

"which would give them physical access"

Yup, that is my concern!

THANK YOU again for responding, and so quickly, as your spare time is precious! :o)

Hugh,

I believe the point SA is trying to make is that it is better to be, "Safe than sorry!"

I to was not too worried when the ISP techie set-up the Modem and Router (more surprised that he hooked up a cable leading from the back of the router to one of the ports on my HP laptop...as my laptop is WiFi capable).

Thank you for sharing you experience with me! :o)