このフォーラムスレッドには解決策が必要です。
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Unable to communicate with company or receive Refund

投稿日: 2022-12-20 | 04:15 · 返信 3 · · 翻訳:

I purchased an antivirus from Norton 12/18/22. I received poor help from Company. I went with another company in less than 12 hours and requested a refund from Norton.  I needed assistance from a live person but unable to get it.  To Customer Service I left a message and sent a message on Contact Us for a Refund.  I have not received an email or phone call. I am pleased with this other company and received excellent, personal service.

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Re: Unable to communicate with company or receive Refund

投稿日: 2022-12-20 | 04:46 · 編集日: 2022-12-20 | 04:48 · パーマリンク

Norton Community does not have access to your Norton account, subscription details nor payment method.  

Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Please Contact Norton Support regarding your subscription/refund. 

Twitter Norton Support
https://twitter.com/NortonSupport

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Re: Unable to communicate with company or receive Refund

投稿日: 2022-12-20 | 04:48 · 編集日: 2022-12-20 | 04:49 · パーマリンク

~ as test: Chat Support (from my location) from Edge

Please clear browser cookies n' cache.
Maybe, try another browser. 
Please turn off VPN.
Please Sign In your Norton account.
Please allow all Norton pages content.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons.
Please allow all Norton pages content that may be blocked by browser extension/s or built-in browser protection/s. 

  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent"

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

  • Please confirm Windows Fast Startup is off. W10 [here] W11 [here]

~ my reason for prompting > allow all Norton pages content:

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Re: Unable to communicate with company or receive Refund

投稿日: 2023-01-19 | 09:07 · パーマリンク

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