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refund my morney

投稿日: 2022-12-24 | 03:01 · 返信 4 · · 翻訳:

I cancelled my Norton subscription last June 14, 2022, see below chat with Norton reps, but you still went ahead and charge my credit card.

Please, kindly refund the money, I have already uninstalled Norton on my computer. This is very frustrating and not good for customers

Thanks, Baba J Adamu, bjadamu@gmail.com 

 

Chat Interaction

You are now chatting with Sahil C

Sahil C|11:10 AM

Welcome to NortonLifeLock Member Services & Support. My name is Sahil. I will certainly help you with your issue.  Could you please provide your active email address, so that I can help you accordingly.

11:11 AM

bjadamu@gmail.com

11:11 AM

i want to cancel my annual subscription pls

Sahil C|11:11 AM

I have send you a verification code on your email please share it back with me.

11:13 AM

610223

Sahil C|11:14 AM

Thank you for the verification code, I'll go ahead and verify it in the meantime please take note of case number 70884919 for future reference. You can contact us back with this same number if this chat session is disconnected.Also, your subscription of Norton AntiVirus Plus offers protection for 1 PC or MAC, 2 GB cloud storage, Real-time Threat Protection, Password Manager, Smart Firewall. may I know why do you wish to turn it off?

11:15 AM

I have another antivirust from my office for free

Sahil C|11:17 AM

I acknowledge your concern and respect it, but I would like to mention that you are outside of our 60 day refund policy so I won't be able to process any refund for you.

Sahil C|11:19 AM

May I know if we are connected?

11:19 AM

its ok, you can cancel at the end of the

11:19 AM

yes i am

Sahil C|11:20 AM

Sure, please use the remaining days of your subscription for the time being, Is there anything else I can assist you with?

11:20 AM

\i mean you can cancell at the end of the subscription, at the end of 2022

Sahil C|11:21 AM

In future if you want to discontinue in near future I am sending you steps to disable auto renewal.you can follow these steps
1. Sign to your Norton Account at https://my.norton.com 
2. On the upper right part of your
 screen, next to your name on the right, click on the user/person icon, then click on "My Subscriptions" in the drop down menu.
3. On the new page, beside the program
 name you will see a button to turn on/off the renewal feature.
 

11:21 AM

thanks

Sahil C|11:21 AM

Is there anything else I can assist you with?

11:21 AM

no

Sahil C|11:21 AM

You will receive a Customer Satisfaction Survey by email within the next few days. You are welcome to express your overall opinion of Norton Member Services and Support in the survey. Your feedback is appreciated and helps us improve our customer service.

Sahil C|11:21 AM

It was my pleasure assisting you today. Thank you for being a Norton customer and have a great day!

  

返信

拍手0

Re: refund my morney

投稿日: 2022-12-24 | 15:19 · パーマリンク

Hello. I've asked for personal identifiable information to be removed as it doesn't meet the community standards for participation. We cannot assist with refunds here on the forums unless and Admin becomes involved. I can suggest that you use the links below until we can get someone Norton involved. That will of course be after the Christmas holiday. Thanks for being patient.

https://support.norton.com/sp/en/us/home/current/autorenew

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172...

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
拍手0

Re: refund my morney

投稿日: 2022-12-24 | 19:07 · パーマリンク

The chat transcript seems to be a little bit confusing, and I read it as the agent left your subscription active because you could not get any refund anyway.

Then the agent gave you instructions to turn off the Automatic Renewal for the subscription which would have the affect of cancelling the subscription at the expiry date. Did you follow those instructions? If not, that is why you were charged again. 

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Re: refund my morney

投稿日: 2022-12-27 | 10:43 · パーマリンク

hello 

nice to meet you 

i want test one month  without money this Produkte or production if will be okay i will pay that 30 days after

thanks

Best Regards

farivosoughi@yahoo.com

拍手0

Re: refund my morney

投稿日: 2022-12-28 | 07:57 · パーマリンク

farivosoughi:

hello 

nice to meet you 

i want test one month  without money this Produkte or production if will be okay i will pay that 30 days after

thanks

Best Regards

farivosoughi@yahoo.com

For trial version see here.   https://us.norton.com/downloads  If you are not in the US, the trial version may not be the same, or it may not be available at all.

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