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拍手1 統計

Data protector blocks application although it is on process exclusions

投稿日: 2022-12-27 | 12:49 · 返信 7 · · 翻訳:

This application that I am sure is safe is being blocked by data protector. In the process exclusions I have the path to that exe added but it still blocks it every time I try to run it.

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拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-27 | 13:40 · パーマリンク

Are you sure it is data protector that is blocking it?

Try excluding it from all scans.

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-27 | 23:01 · パーマリンク

I am sure that it is the data protector blocking it as the program closes and the corner of the screen says exe blocked by data protector

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-28 | 09:27 · 編集日: 2022-12-28 | 09:29 · パーマリンク

Can you share Data Protection History?  

~ if you think it'll help

Please post related: Security History -> Data Protector

change file type from (*.mcf) to text (*.txt)


Maybe, exe is not signed? 

Is application free & publicly available? 

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-28 | 11:15 · パーマリンク

Yes the applciation is free and publicly available, it is the tract profiler found here. 

The logs basically say:

Data Protector blocked a suspicious action by Tracy.exe, Excluded,No Action Required,Excluded,C:\~~~\Tracy.exe,Tracy.exe,12/27/2022 12:44:24 PM,Suspicious process attempted to modify attributes of a file protected by Data Protector

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-28 | 11:40 · 編集日: 2022-12-28 | 12:12 · パーマリンク

Is this it > Tracy-0.9.7z

Note: tracy.exe is not signed and Detected by Firewall

Sorry, I'm not seeing "Data Protector blocked a suspicious action by Tracy.exe"

Caveat: I'm not familiar with Tracy

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2022-12-28 | 12:45 · パーマリンク

Yes this is the application. When I try to view stack traces it needs to read some files or something and that is when data protector blocks it. Any way to make it not block it? I have it excluded in the process exclusions for data protector.

拍手0

Re: Data protector blocks application although it is on process exclusions

投稿日: 2023-01-04 | 20:42 · パーマリンク

Hi,

Thank you for posting on the Norton Community. I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Gen Digital

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