My Norton Utilities Premium stopped working and it said, “re-activate to repair”. Clicking on “re-activate to repair” took me to a Norton support page that wasn’t too helpful. I signed in and my subscription showed that my Norton Utilities Premium expired, so I purchased another year at $39.99. Even though the subscription was renewed, when I opened Norton Utilities Premium it still said, “re-activate to repair”. Very frustrating! But I finally figured it out on my own.
The solution was to change the key in Norton Utilities Premium with the new product key after the purchase. (Unfortunately, Norton doesn't make this clear.) Here are the steps:
- Sign into your Norton account at https://login.norton.com and click on your name and select "manage my subscriptions". Copy the new product key for Norton Utilities Premium. Or follow the link in the renewal email you get from Norton. It will give the product key to copy. No need to download the program again if you already have Norton Utilities on your computer.
- Open your Norton Utilities Premium and click on "?" (help) in the upper right. Select "About Norton Utilities Premium". When the service window opens, click on "Change key" button.
- Paste your new product action key. and then press "finish activation".
Norton Utilities Premium should work once you finish activation. Good luck!