Solved.
拍手0

Cannot Connect to Norton Server: Unexpected Browser Error

投稿日: 2023-01-18 | 13:31 · 返信 3 · · 翻訳:

I know this issue has been posted before.  I still cannot find a solution -- wondering if anyone else has. Keep getting the following error within Norton (Security Deluxe) when trying to sign in or check subscription status (see photos). Been happening for many months. Can use Live Update with no issues.  Any help or other suggestion are appreciated.

I've tried:

Uninstall / Reinstall with Norton Tool

Restarting PC Many Times (Win 11)

Live Update

Changing Default Browsers (clearing cache too)

Flushing DNS

Checked Firewall SettingsImage in Moderation

Image in Moderation

ラベル: Windows 11, Activation, Performance
解決承認済み
拍手0

Re: Cannot Connect to Norton Server: Unexpected Browser Error

投稿日: 2023-01-26 | 18:23 · パーマリンク

*************UPDATE**************

Found a solution

Used the Norton Remove and Reinstall Tool to uninstall the product.  Don't reinstall at this point.

Next, use the Norton MAT Tool (Norton.com/MAT) to erase any leftover remnants of the Norton product from your computer.

Next, reinstall Norton from your My Norton account page.

This worked for me.

View Accepted Solution in Context

返信

拍手0

Re: Cannot Connect to Norton Server: Unexpected Browser Error

投稿日: 2023-01-18 | 14:40 · 編集日: 2023-01-18 | 14:40 · パーマリンク

Have you tried changing the default browser in Windows?  You can always switch back to your preferred browser after the test.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
拍手0

Re: Cannot Connect to Norton Server: Unexpected Browser Error

投稿日: 2023-01-18 | 15:42 · 編集日: 2023-01-18 | 15:52 · パーマリンク

Yes I did -- Chrome / Firefox / Edge

Other than the connection issue, the program works.  I really don't want to try to reinstall the OS to see if that works. 

Very frustrating.

解決承認済み
拍手0

Re: Cannot Connect to Norton Server: Unexpected Browser Error

投稿日: 2023-01-26 | 18:23 · パーマリンク

*************UPDATE**************

Found a solution

Used the Norton Remove and Reinstall Tool to uninstall the product.  Don't reinstall at this point.

Next, use the Norton MAT Tool (Norton.com/MAT) to erase any leftover remnants of the Norton product from your computer.

Next, reinstall Norton from your My Norton account page.

This worked for me.

This thread is closed from further comment. Please visit the forum to start a new thread.