Last year I was charged for the full protection suite AND VPN, even though VPN is included in the protection suite. After wasting an hour I finally got it straightened out and they said they would refund me. Now this year, the same thing again occured. Will this be a yearly event for me? This is, and I can't use the word that i want to use, quite bothersome and frustrating. Anyone know how to get Norton to stop charging extra every year????