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Failed - Virus detected error

投稿日: 2023-04-12 | 14:42 · 返信 1 · · 翻訳:

When I try to install Norton 360 on this computer I get this error during the download process.

It is a HP Pavilion laptop running windows 11 Home build 22621.1555

I'm using the Chrome browser.

Where was the virus detected?

If it is on my computer, how do I remove it if I can not install Norton's software?

ラベル: Windows 11, Google Chrome, Install/Setup

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Re: Failed - Virus detected error

投稿日: 2023-04-13 | 13:37 · パーマリンク

Do you see a message specifically saying there is a virus?

If this is a new computer, have you removed any trial versions of any non Norton security software before trying to install Norton? Those can interfere with the download and installation of a different AV software package.

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