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anybody else having a problem redeeming the 25 dollar amazon gift card for renewing their subscription, when I go to the redemption page via the link in my e-mail and put in my correct e-mail it keeps saying error occurred when I click ok, same thing happens when I click the ok to notify Norton
投稿日: 2023-05-06 | 09:15 · 編集日: 2023-05-06 | 09:21 · パーマリンク
Curious, is this the redemption page?
https://us.norton.com/yr1-anniversary
Maybe, Contact Norton Support
Twitter Norton Support
https://twitter.com/NortonSupport
投稿日: 2023-05-06 | 09:35 · パーマリンク
Thx for replying, nope that's not the redemption page, they sent me an e-mail saying my gift card was ready and to go her,e https://redemption.ifeelgoods.com/#/C2VZW-4UTPS/authentication, and to just put my e-mail in and click ok, which never doesn't work, lol no big deal its just 25 bucks, but its the principal of the matter, thx for the contact links hope I can get through
投稿日: 2023-05-11 | 11:25 · パーマリンク
Same here. Multiple browsers and multiple operating systems. I tried to submit a ticket from the error page, but that gives another error page (Your ticket couldn't be sent, please retry submitting it.). Resubmitting it is just a loop back to this page.
I then tried the Contact Support link at the bottom of the page and got a 404 error page.
$25 is not a lot of money individually, but the third-party vendor stands to make a lot of money if they block all of us! (Okay, a joke.) However, I have seen similar threads for this issue as far back as 2018. Norton really needs to get their third-party vendors in order.
投稿日: 2023-05-21 | 14:45 · パーマリンク
Having experienced this problem for some time, and reported the problem to Norton, I was delighted when an email finally arrived with a new link that actually worked. This was then followed up by a phone call from Norton to see if it worked for me and how else they could help me. We need to remember that Global companies are dealing with a large number of customers and it takes time to solve every issue for every individual. So for me the answer is "patience and perseverance with politeness". It worked for me.
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