I have spoken to a number of Norton employees to arrange a refund for a recent automatic subscription renewal for Norton 360.
I have been chasing this up for five weeks. Every time I call, I speak to someone from a call centre in India. I have been given numerous promises by very polite and well-trained employees, but I still have not received a refund nor written advice that it has been or is being processed. It appears that none of Norton's employees are able to take action to resolve this issue. In addition, despite repeat requests, no one has been able to give me an address to which I can communicate my complaint in writing.
In the last conversation, a customer service manager said that he would personally email the billing department and would follow this up to ensure that I receive a refund within 48 hours. It has now been five days. I have not received a refund nor any follow-up communication regarding this issue.
During one of my phone calls, I was advised that Community.Norton.com is the best place to express my concerns in writing as there is an entire team that will be able to respond. Hey there team! Please show me that Norton has integrity when it comes to honouring a refund agreement. I don't need another promise, just prompt action please.
A disgruntled customer