Please Sign In with Norton Account to Ask a Question or comment in the Community
My subscription renewed in December 2022 for £124 98. My bank account was charged again on 8 June 2023, this time for £129.98.
How do I get a refund and prevent further incorrect charges?
投稿日: 2023-06-14 | 06:28 · パーマリンク
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Support regarding your subscription/refund.
Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew
Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN
投稿日: 2023-06-14 | 06:32 · パーマリンク
Do you want to cancel Automatic Renewal Service?
Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
投稿日: 2023-06-14 | 06:36 · パーマリンク
It sounds like you have two active subscriptions. To request a refund see this Norton Support page. https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...
Then go into your Norton Account and click on the user icon at the top right and click on Manage My Subscriptions. Look for the subscription that expires around June or July. Look to the right side and turn off Automatic Renewal.
This thread is closed from further comment. Please visit the forum to start a new thread.