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Entering new Norton 360 licence key

My Norton 360 licence is about to expire. I entered a new product key and it comes up as a new product. How do I use this key to extend my expiring licence and avoid having to do a full remote backup

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Re: Entering new Norton 360 licence key

The only way to use a new product key to extend an existing subscription is to contact Norton Support and ask them to add the time from the new to the old.

 www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

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