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Child "No Device" on Parental Control App

投稿日: 2023-07-09 | 03:55 · 返信 2 · · 翻訳:

My Samsung Galaxy S21 phone is intermittently showing my child's device (probably 80% it shows the device is not showing up so i can't control it). it shows "No Devices" With another device (iphone11 pro, Samsung S9+, macbook, laptop), the child's device always show up. Please help. Alex's device is a Lenovo Legion 5 15ACH6H. Thanks.

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Re: Child "No Device" on Parental Control App

投稿日: 2023-07-10 | 04:12 · パーマリンク

Hi @john200x,

Thanks for bringing this into our notice. We are currently investigating this issue and will get back soon.

Inconvenience caused is deeply regretted.

Regards,
Norton Family Team.

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Re: Child "No Device" on Parental Control App

投稿日: 2023-07-10 | 23:43 · パーマリンク

Hi @john200x,

The issue should have been fixed by now.

Regards,
Norton Family Team.

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