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Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???
投稿日: 2023-07-16 | 10:14 · パーマリンク
What Norton product are you using? Norton 360 does not make changes to your Windows configuration.
Norton Utilities Ultimate, NUU, might make some changes, but I have not seen any settings in NUU that would affect user accounts.
Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???
投稿日: 2023-07-16 | 11:08 · パーマリンク
Frankly, I'm not sure. I was hoping I could get tech support to assist, but...I just clicked on something that 'sounded' familiar to me. I have Norton 360 Deluxe Plus 1. All I know is I had two accounts on my computer and all was well; after the restart, EVERTHING changed and it looks like it did when I first purchased it - with only my old hotmail Microsoft information accessible. It's rattling.
Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???
投稿日: 2023-07-18 | 06:29 · パーマリンク
I sounds like a system reset might have been prompted for some reason. This is nothing to do with your Norton 360 product.
Maybe @SoulAsylum will have some insight into what you may have seen.
Re: I just allowed Norton to install updates and the configuration of my computer changed. I lost access to my other login and I've been logged out of everything that is not microsoft. Can I uninstall the updates? what do i do now???
投稿日: 2023-07-18 | 10:01 · 編集日: 2023-07-18 | 10:03 · パーマリンク
@peterweb Thanks for the tag, hoping we can assist and find out what has taken place with this. Please allow us to ask for some basic information to assist better, if you will, please be very specific with answers as they will be important in helping. Thanks in advance:
** Do you have another computer where you can successfully log into without issues with your Windows account and/or another secondary account?
Please note: Please DO NOT post any Personally Identifiable Information(PII) such as your email address, product keys or phone number, etc. in your posts:
- What is your OS build and version? Was your OS on the latest version and had the July 11th Windows updates installed? https://support.microsoft.com/en-us/windows/which-version-of-windows-ope...
- Was the account you no longer have, a "LOCAL" account, ( none Microsoft account login ) and with admin privileges? https://answers.microsoft.com/en-us/windows/forum/all/confusion-on-local...
- Did Windows present you with a UAC ( User Account Control ) prompt in a pop-up to install something or perform a system reset? Install a driver? You mentioned: "I just clicked on something that 'sounded' familiar to me". Please give us more details about WHAT that was. This is my reasoning for asking this question: https://community.norton.com/en/forums/microsoft-whql-drivers-were-malwa...
- Your Norton product current version? The latest version is 22.23.5.6, did you update to that version when this happened? https://community.norton.com/en/comment/8511854#comment-8511854 *Credit Guru bjm_
- Did you have Norton Utilities installed before this took place? If so what were you doing with NU at that time?
- Norton or Windows error messages / error codes / if any presented, please post. Since this SOUNDS like a system reset was performed the Windows Event Logs most likely were wiped. I would check it anyway to see what is and isn't there that can help. https://www.windowscentral.com/how-use-event-viewer-windows-10
- Steps to reproduce issue: What was the last thing you were doing with the computer before this took place?
- Tell us the manufacturer and model of your device
SA
MS Certified Professional :
Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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