このフォーラムスレッドには解決策が必要です。
拍手0

stop charging me I canceled last month. Give me a phone number

投稿日: 2023-07-19 | 12:20 · 返信 2 · · 翻訳:

I canceled norton in June. They still chard my account. I cannot find a phone nunber.

返信

拍手0

Re: stop charging me I canceled last month. Give me a phone number

投稿日: 2023-07-19 | 12:41 · 編集日: 2023-07-19 | 12:45 · パーマリンク

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

拍手0

Re: stop charging me I canceled last month. Give me a phone number

投稿日: 2023-07-19 | 12:48 · パーマリンク

How did you cancel Norton? If you did not also turn off automatic renewal for your subscription, just cancelling a subscription does not stop you from getting charged a renewal fee. 

To request a refund see this Norton Support page.    https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...

Then be sure that you remove your payment information from your Norton Account.

This thread is closed from further comment. Please visit the forum to start a new thread.