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Subscription problems and renewal

投稿日: 2023-08-13 | 21:29 · 返信 3 · · 翻訳:

Subscribed to Norton 360 for many years and never had renewal problems like this before. First, I'm an American living in Japan. While I speak Japanese, I am not fluent but almost everything Norton sends me switches to Japanese and the option to change language disappears. Then, Norton wanted me to update my billing information. I did several times and saved it. Norton successfully pinged my credit card account several times. But I kept getting notifications that my account was about to expire. And now it has. All my attempts to get Norton's subscription services to communicate with me have failed. I am very hard of hearing so "chat" is not an option. I'm here as a last resort. If this fails too, I'll look for another protection service that is willing to work with its customers. Extremely disappointed.

ラベル: Auto Renewal, Customer Support Feedback, My Norton, Subscription, Windows 10, Windows 11

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Re: Subscription problems and renewal

投稿日: 2023-08-13 | 23:06 · パーマリンク

If you log on to on-line support and select 'CHAT' will bring you to the chat page, this is not voice to voice but is via written on screen responses both ways identical to sending/receiving  texts on your mobile.

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Re: Subscription problems and renewal

投稿日: 2023-09-11 | 04:12 · パーマリンク

Having a similar problem. Renewed my subscription, and got an email with the following message...

"Your request to unsubscribe from marketing email communications is being processed. Please allow up to 5 days for processing.

We will continue to send you information relating to your orders, account updates, subscription status and important cyber security alerts regardless of this setting. If this was a mistake or if you change your mind, re-subscribe and we'll get you back in the know!

Re-subscribe

If you didn't initiate this change, please contact Member Services & Support.

Thank you for choosing Norton"

I have no idea if my subscription was actually renewed or not. Chat was no help... it told me to come here for an answer.

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Re: Subscription problems and renewal

投稿日: 2023-09-11 | 06:42 · パーマリンク

@McBarker

If you used the Norton Renewal process you can check the number of days by opening the classic 360 interface by clicking on open beside Device Security in the new my Norton interface. Then click on Help > Subscription Status. That will connect to the Norton subscription servers and report the number of days remaining. 

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