I had to renew my Norton 360 yesterday and found out that Norton Utilities Premium (NUP) was no longer supported and that if I wanted Utilities I had to pay a separate charge. I begrudgingly went ahead after asking several questions to which the salesman seemed to be exhausted answering. So, I download Norton Utilities Ultimate and discover there are several utilities missing, such as the RAM Booster, Release, etc. Where are they Norton? And, why did you turn off my NUP without my permission or notice? Norton seems to have gotten worse in supporting their customers, at least in my experience. In the past few months I have experienced a lackluster performance from Norton Customer Support. We are paying good money for these programs and we deserve top-notch support. I await your reply.