Password manager tries to generate a new password every time I visit my bank site.

Hello. In Edge, check for the cookies Edge is saving. I'm using Opera GX ( Chromium based ) with Chrome NPWM extension. These are the cookies being presented on Opera. The PWM extension version I have is Version 8.0.5.106, this is the latest version. What version do you have installed?  

I wouldn't think that you'd be using a VPN while logging in, however, in the event you are disable the VPN as that will cause issues. 

You may also want to sign out within the PWM extension, close your vault. Reopen your browser and sign in again to recheck.

To date I am not seeing any issues as you are with any sites I visit. 

SA

ewooten:

Manually assign yourself a user name and password in NPM for the banking site.  Then go to the site like you are going to login.  See if it will place your name and pw into the blanks or if it prompts you to generate a new secure password.

as test: manually assigned myself a user name (nortontest) and password.  Neither field fills.
I'm not seeing Norton Password Manager button in User ID/Password fields.  

for example: Norton Password Manager button in field

ewooten:

https://consumer.renasant.online-banking-services.com/LCDDigitalOneConsu...

The original address I posted takes me to the login page.

What's the "bank" home page associated with that login page?  

and Login (with my made up credentials) calls 

Take me to Online Banking calls 

ewooten:

Yep, which is why I posted the actual login page it takes you to.  If you are a customer, you can go directly to the login page.  That is where NPM is failing.  It will not autofill the password.  It always tries to generate a new password.

IF, after you login from the second page, it does the two-factor authentication if it doesn't find the cookie.  The problem is, again, NPM will not autofill with your saved password.

Okay.  I'm not seeing the link in your opening post. 
I'm seeing

https://cibng.ibanking-services.com/Eam/Ooba/Index

Sorry, sans real login credentials.   I can only see as I posted. 

The link in your opening post calls a different login page...my side.   I'm not seeing Norton Password Manager button in User ID/Password fields.

https://consumer.renasant.online-banking-services.com/LCDDigitalOneConsumer/#/Login

Regards w Respect 

Imagine I'd need real login credentials to see as you see.  
Whatever the login page is.  I think users need to see Norton Password Manager button in User ID/Password field. 

Sorry, I do not know how to escalate your issue to Norton Password Manager team.  

Maybe, try "Report Issue" from Norton Password Manager address bar button - hamburger drop down menu.

Maybe, try Norton Official Support. 

Sorry, not sure how I got to this...

maybe, Continue with Security Code below generated above

best wishes

ewooten:

The whole problem is that NPM refuses to insert my saved password in the box, it insists on generating a new secured password.  Since NPM refuses to work properly, I end up manually logging into the site.

 Curious, does Norton button appear in password field? 

ewooten:
I reported it a month or so ago.  Got zero response.

~ and you reported "issue" here?

If the Norton Password Manager does not autofill the web form in a specific website, report it through Norton Feedback.

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v59913692 

We'll try to call attention: 

xjoex:

bjm_ was prompted to receive a 2FA code thru SMS for a non existent account at this bank. What possible conclusion can you come to other than the bank website security and login process is very flawed. Where are they sending that text? To who's phone?

I would not trust entering my credentials when the logic of the processing program is this bad. Who knows what else lurks in the background. 

Well, @ewootenhere commented that this here is not the true bank login page.  

Just a thought. We seem to have two URL's - 'https://www.renasantbank.com/digital-banking' & 'https://consumer.renasant.online-banking-services.com/LCDDigitalOneConsu...'. I think NPWM, in reality, does not use the full URL but only the first xxx characters, as these are different does it treat these as completely separate web pages & URL's?. I have one or two sites that have more than one log-in page with slightly different full URL's depending which route I take to get there but as long the first xxx characters match, you can still log-in OK. In the examples above they would not match so is this a possible issue?

ewooten:
Yep, I have done that.  I have even deleted the bank from NPM completely.  Login manually, allow NPM to save the new credentials.  Next time I go to the bank site NPM refuses to fill the saved password and insists on generating a new secure password.

@ewooten
Curious, do you (ever) see Norton Password Manager icon/button in User ID &or Password field?

ewooten:

1) Actually, no I don't. 
2) When I place the cursor inside the text field is when I get prompted to generate the new password.

1) by my NPM experience: You need to see NPM icon in data field. 
for example: 
Note: faux login credentials populate Norton Password Manager icon/button in User ID field

https://community.norton.com/en/comment/8546251#comment-8546251

2) maybe, you see...similar. 

ewooten:

This is the only site out of hundreds that I use that behaves like this.  There must be something on that page that is triggering this bug/behavior in NPM. 

I think if you compare your other NPM sites...you'll see Norton Password Manager icon/button in data field.   
Yes? No? 

ewooten:

Yes.  So why isn't NPM offering it for this site?  Like I said, that IS the whole problem.

I hear ya'.  I've tried to escalate your Topic. 
It's too bad (odd) you can't use Login from the other Renasant Bank site to access your accounts. 

​​​​​​​https://www.renasantbank.com/digital-banking 

Hopefully, Norton staffer will chime in. 

peterweb:

Not saying this is the case here, but it is a possibility.

ewooten commented [here] - Edge built-in password manager works as it should.

Probably its on but have you enabled, under the hamburger menu in Norton PWM extension:

Automatically show autofill suggestions when site loads?

Just a question to understand better:
Does NPWM ask to change the Password or does it treat it as a new site where new PW info needs to be stored?

I'm not sure if this will help or if it's been tried, I got lost in translation above. My bad. My example:
I used to use this website: https://subscene.com/

When I try to login, Norton didn't work because the second page that loads for the login is actually: https://identity.jeded.com/core/login?signin=

So in the NPM for the site stored password where it says: "Website / App", I have to put the "https://identity.jeded.com/core/login?signin=" URL.
Before when it didn't work "Website / App" field had this URL: https://subscene.com/

So in essence, the second page that pops up with the password field, copy and paste that URL in your password field where it says: "Website / App" and see if that helps.