このフォーラムスレッドには解決策が必要です。
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Norton Password Manager won't Unlock

Today, when I try to Unlock the Password Manager all I get is a spinning window. The popup box never shows to allow me to unlock the passwords. It has been spinning for 10 minutes. 

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Re: Norton Password Manager won't Unlock

Are you opening from the Norton interface or from your browser extension?

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Re: Norton Password Manager won't Unlock

The browser extension which has worked for the last year and now today it doesn't. And now this is day 2. 

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Re: Norton Password Manager won't Unlock

Hello gzt7d8. Clear your browser cache and cookies, close and restart your browser. Recheck PWM again.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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Re: Norton Password Manager won't Unlock

 sandra crothers:
when open vault is selected,  Password managed hangs up at "spinning circle"
---
cleared cookies/cache on Firefox and logged out of Norton,  rebooted and  voila works.  again

https://community.norton.com/en/comment/8535471#comment-8535471

Joe Bender:
I've learned that the Password Manager program will not allow me to sign in and open the Vault whenever the Norton VPN in on.  If I close the VPN the program opens as usual.

https://community.norton.com/en/comment/8536130#comment-8536130 


Norton Password Manager - Chrome store - Version 8.1.0.56 - Updated September 21, 2023 
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg

Norton Password Manager - Firefox store - Version 8.0.5.106 - Updated September 6, 2023
https://addons.mozilla.org/en-US/firefox/addon/norton-password-manager/

Norton Password Manager - Microsoft store - Version 8.0.5.106 - Updated September 4, 2023
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg

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Re: Norton Password Manager won't Unlock

I had the same problem. I have now managed to solve it by signing in to my Norton account from the browser and also on my mobile. Norton Password Manager is now working as normal.

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Re: Norton Password Manager won't Unlock

I've seen this:

Just remove the extension from your browser and re-install, you can find the extension at search.norton.com/protect

Sign IN with Norton Account and Norton Password
Sign in with Vault Password

Easiest and fastest way for me to fix this

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Re: Norton Password Manager won't Unlock

Seems to work now, but very sporadic. 

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Re: Norton Password Manager won't Unlock

gzt7d8:

Seems to work now, but very sporadic. 

Curious, 
Did you try Sign Out/In?
Did you remove n' reinstall extension? 
R U running VPN?  

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Re: Norton Password Manager won't Unlock

I've dealt with this twice now (Windows 10)  I went into Windows settings/ apps and features, where I ninstalled Norton password manager.  Then went into Edge Add-ons, where I uninstalled Password Manager, then reinstalled it - also making Password Manager Default as I did.  This appears to have solved my problem, without loss of vault contents.  I hope this works for someone else, as well.  Good Luck! 

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Re: Norton Password Manager won't Unlock

Norton Password Manager - Chrome store - Version 8.1.0.73 - Updated September 29, 2023
https://chrome.google.com/webstore/detail/norton-password-manager/admmjipmmciaobhojoghlmleefbicajg

Norton Password Manager - Firefox store - Version 8.0.5.106 - Updated September 6, 2023
https://addons.mozilla.org/en-US/firefox/addon/norton-password-manager/

Norton Password Manager - Microsoft store - Version 8.0.5.106 - Updated September 4, 2023
https://microsoftedge.microsoft.com/addons/detail/norton-password-manager/lcccdlklhahfmobgpnilndimkankpnkg

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Re: Norton Password Manager won't Unlock

I am also having the same issue with the password manager. I can access it on my mobile phone and I can log into the vault on my PC but when I ask the vault to unlock so I can use the stored details, it just gives me the same spinning wheel!!!

I noticed the problem started just after I had downloaded the driver update tool. Before that it worked very well.

Please help!!!!

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Re: Norton Password Manager won't Unlock

Hi GJM1969

have you tried to remove the extension from your browser and re-install, you can find the extension at search.norton.com/protect

You can also update your browser before re-install

Sign IN with Norton Account and Norton Password
Sign in with Vault Password

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Re: Norton Password Manager won't Unlock

GJM1969:

I noticed the problem started just after I had downloaded the driver update tool. 

Um, did you run the "driver update tool"? 

FAQ: Norton Driver Updater

https://community.norton.com/en/comment/8546968#comment-8546968

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