このフォーラムスレッドには解決策が必要です。
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Driver updater ran and now no audio connected

Ran driver updater program for the first time and now laptop says no audio connected.  

返信

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Re: Driver updater ran and now no audio connected

fwiw ~

FAQ: Norton Driver Updater
[...]

4. Is Norton Driver Updater safe for my Windows PC?

Norton Driver Updater downloads verified manufacturer's driver installers. Before updating the drivers, Norton Driver Updater backs up all existing drivers and creates a Windows system restore point.

Norton Driver Updater automatically tests the components during the scan and after an update. In case there are any problems with a newly updated driver, it marks the problematic driver with an Issue detected label. You can then revert the driver back to the previous version.

5. Can updating drivers cause any problems?

Updating drivers can cause problems in two scenarios:

  1. You try to manually update a driver and end up with updating with the wrong update.

  2. If the device manufacturer released a flawed update for the driver that introduces more problems than fixes, or has other unforeseen bugs and incompatibilities.

Norton Driver Updater helps you in both these instances. Our unique driver revert feature lets you quickly revert to a previous version of the driver.

8. How do I use Norton Driver Updater?

For instructions to update your drivers to the latest version, see Update your hardware drivers to the latest version with Norton Driver Updater.

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version.

[...]

https://community.norton.com/en/forums/faq-norton-driver-updater


Community search 'driver updater' 
https://community.norton.com/en/search/site/driver%20updater

After running the Update Drivers tool, I lost all audio on my Windows 10 laptop. [...] I had no other problems until running the update drivers program from Norton.  

https://community.norton.com/en/forums/aftafter-running-driver-updater-i-have-no-sound-sys-no-audio-device

 [...] I logged into an online meeting, and I had no Audio. This has occurred after using the Norton Device Updater. 
After the meeting I went onto the Norton chat site to seek help. It Took me three sessions to eventually find a technician who could reinstall a lost audio driver. [...]

https://community.norton.com/en/forums/how-contact-norton-compliant  

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Re: Driver updater ran and now no audio connected

MBW:
Ran driver updater program for the first time and now laptop says no audio connected.  

related: https://community.norton.com/en/forums/very-unhappy

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Re: Driver updater ran and now no audio connected

I finally gave up and cancelled the subscription.

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Re: Driver updater ran and now no audio connected

MBW:

I finally gave up and cancelled the subscription.

were you able to get audio back? 
Thanks

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Re: Driver updater ran and now no audio connected

remember you can always roll you driver back so it can fix you problem

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Re: Driver updater ran and now no audio connected

5. Can updating drivers cause any problems?

Updating drivers can cause problems in two scenarios:

  1. You try to manually update a driver and end up with updating with the wrong update.

  2. If the device manufacturer released a flawed update for the driver that introduces more problems than fixes, or has other unforeseen bugs and incompatibilities.

Norton Driver Updater helps you in both these instances. Our unique driver revert feature lets you quickly revert to a previous version of the driver.

8. How do I use Norton Driver Updater?

For instructions to update your drivers to the latest version, see Update your hardware drivers to the latest version with Norton Driver Updater.

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version.

[...]

https://community.norton.com/en/forums/faq-norton-driver-updater

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Re: Driver updater ran and now no audio connected

Yes, I had to restore windows for a version prior to running the Norton Driver Updater.

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Re: Driver updater ran and now no audio connected

MBW:

Yes, I had to restore windows for a version prior to running the Norton Driver Updater.

Did you restore Windows from a system restore point?
Or, were you able to use "Revert a driver to its previous version"?

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version

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Re: Driver updater ran and now no audio connected

I restored from a previous restore point.  Reverting a driver to a previous version didn't work.

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Re: Driver updater ran and now no audio connected

MBW:

I restored from a previous restore point.  Reverting a driver to a previous version didn't work.

Hmm, wonder if Norton Driver Updater updated your audio driver because:

You can only restore the driver versions that were previously updated by Norton Driver Updater. You cannot revert to a version that was updated by your operating system or by other third-party software.

Thanks 

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