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My refund went exceedingly well but...

投稿日: 2023-09-29 | 16:25 · 返信 2 · · 翻訳:

Wanted to reply to "My refund went exceedingly well but..." from 7 Aug 2023, as I've had the very same experience. The difference being I'm based in Ireland.

Wanted to cancel subscription and get a refund. Any links I could find in either the program itself, the website, or the links on my bill all had me running in circles. Finally I looked at the bottom of the bill where there is a phone number "United Kingdom +44 (0) 20 7616 5600". This number put me in touch with customer service and they were able to arrange for a refund. Happy days!

Quite disappointed with Norton leaving you in this situation. A good website with all the available links and chat options, should be able to guide you to either a correct phone number or chat help for customer service.

ラベル: Auto Renewal, Account Settings, Order History, Refund, Renew, Subscription

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Re: My refund went exceedingly well but...

投稿日: 2023-09-29 | 18:22 · 編集日: 2023-09-29 | 18:32 · パーマリンク

Norton Official Support is via Chat or Phone.  No Email support.

Contact Norton Support - United States
https://support.norton.com/sp/en/us/home/current/solutions/v71088540

Contact Norton Support - United Kingdom
https://support.norton.com/sp/en/uk/home/current/solutions/v71088540

Contact methods:

If the suggested topics do not help.  
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Re: My refund went exceedingly well but...

投稿日: 2023-09-29 | 18:33 · 編集日: 2023-09-29 | 18:53 · パーマリンク

Ulrikke:

1) Wanted to reply to "My refund went exceedingly well but..." from 7 Aug 2023, as I've had the very same experience.
2) The difference being I'm based in Ireland.  A good website with all the available links and chat options, should be able to guide you to either a correct phone number or chat help for customer service.

1) https://community.norton.com/en/forums/my-refund-went-exceedingly-well
2) Contact Norton Support - Ireland

Contact methods:

  • Online support: support.norton.com

  • Check out the community: Get Help Now

  • Phone Support: View local phone numbers

  • Chat Support: Chat Now

https://support.norton.com/sp/en/ie/home/current/solutions/v71088540

 

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