I bought some Presonus Eris E3.5 BT loud speakers a few weeks ago. While I was always able to connect my laptop to the speakers via bluetooth I had problems playing sound right at first use and took up contact with Presonus customer support and we managed to get the laptop to play sound via the speakers. The next day I made a routine restart of the laptop and ever since I can only connect to the speakers via bluetooth, but impossible to play sound.
So at that point I recontacted Presonus, had to open a new ticket as I had closed the other one thinking the matter was solved. After some discussion I sent them a current system .nfo file. Their response was as follows:
"We looked through your .nfo file, and discovered the you have ""Norton"" installed on your system and running in your Startup Applications. This program and others like it, have been seen to cause conflicts between hardware and software environments, and it is recommended that you completely uninstall this program."
My response was that de installing my firewall and virus protection was not an option, that there has to be some other solution. I have not heard from them ever since, that is 3 business days without contact.
So now I have to ask for help here. Is it possible that Norton Security Ultra interferes with bluetooth connections in such an odd way? If so is there any work around, that is allowing specific access to one device.
Again, I am able to connect to the speakers, they show up (oddly as headphones) in Settings/Bluetooth and Devices as connected. But under System/Sound I can only see the inbuilt speakers of the laptop. In System/Sound/All Sound Devices I can find the Eris speakers, but nothing ever happens when I click the allow button. So no way to play any sound over the speakers.
I'm not sure how long I can wait to get this fixed before Amazon won't allow a return.