Solved.
拍手1 統計

Norton 360 on Android (EMUI 12) does not scan the phone - pull to scan not working

Hello,

steps to reproduce:

1. open Norton 360

2. Pull to scan is displayed at the top

3.Security: "Attention required" but no scan is started.

If i click on Security - nothing happens.

Settings -> About closes Norton UI.

Settings -> General I activated "Enable debug log" but it turns off if it crashes at the above step.

If i try to send the error logs it asks me for a support Case ID which i don't have.

Device details:

Huawei p20 EMUI 12 android phone.

Updates are working fine according to the logs. Last updated today 28.10.2023.

I don't know the Norton 360 version because of the "about" issue above.

Image in Moderation

Sign in does not seem to work either. 

Image in ModerationI don't want to uninstall and re-install it because there was a message today from some strange UI stating google chrome has a trojan (which name i can't remember sadly) and asked me to uninstall chrome.

Sadly i tried that through the proposed UI and chrome is still there so i think the device is at this point compromised.

The above workflow is an issue since several months so i kept hoping with other updates it would get fixed... now i have this new issue with the trojan so i need it to work.

解決承認済み
拍手1 統計

Re: Norton 360 on Android (EMUI 12) does not scan the phone - pull to scan not working

As a result of a chat with a Norton support representative, this issue has been fixed by uninstalling Norton 360 and re-installing it.

返信

拍手1 統計

Re: Norton 360 on Android (EMUI 12) does not scan the phone - pull to scan not working

Screenshots have not uploaded so hopefully this pdf will.

ファイルの添付: 
解決承認済み
拍手1 統計

Re: Norton 360 on Android (EMUI 12) does not scan the phone - pull to scan not working

As a result of a chat with a Norton support representative, this issue has been fixed by uninstalling Norton 360 and re-installing it.

拍手1 統計

Re: Norton 360 on Android (EMUI 12) does not scan the phone - pull to scan not working

Thanks for posting back with the solution to your issue.

This thread is closed from further comment. Please visit the forum to start a new thread.