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Will the antivirus disrupt the remote connection

Hello, everyone! I need your advice.

My Mac is malfunctioning, and it will be repaired by connecting to it remotely through a smartphone. Please, could you tell me how this is done if anyone knows?

Also, do I need to disable the antivirus during this process?

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Re: Will the antivirus disrupt the remote connection

Hi!

This is typically done when the Mac won't power up.

A service technician can establish a connection between their computer and a remote Mac using a USB connection and the internet. You can find more information about it here https://www.flexihub.com/revive-or-restore-mac-remotely/

As for the antivirus program, from what I understand, it shouldn't disrupt the connection.

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