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Unauthorized Payment

I canceled my Norton antivirus and after it expired I got a message from PayPal saying I authorized a payment of "$145.51 USD to NortonLifeLock Inc."  I DID NOT authorize this and would like my money refunded. The Norton website does not make it easy to contact support for this type of error. We are retired on a fixed income and this is a problem for us.

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Re: Unauthorized Payment

Hello Kenneth Von Der Ahe:
I'm finding an AP number with your PayPal statement.
Maybe, try online Cancellation & Request page since you're having trouble reaching Norton Official Support. 
Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Maybe, try Norton Official Support via social media. 
I've recently had helpful messaging over on Xtwitter/Norton and Facebook/Norton. 

Users may contact Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may generate a Norton Chat session or call Norton support, as well, through Norton official support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew


Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton Official Support via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 

  ~ Contact Norton Official Support ~

Please review related posts in another thread:

Maybe, share your geo-location/country.  
Maybe, I can post Norton Official Support phone number, if you want? 

Norton Official Support via social media. 

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Re: Unauthorized Payment

Norton Official Support via social media.

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Re: Unauthorized Payment

Kenneth Von Der Ahe:

I canceled my Norton antivirus and after it expired I got a message from PayPal saying I authorized a payment of "$145.51 USD to NortonLifeLock Inc."  I DID NOT authorize this and would like my money refunded. The Norton website does not make it easy to contact support for this type of error. 

Please check your Norton account to confirm you've removed PayPay details. 
Please check your Norton account to manage licenses / subscriptions =>
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... automatic renewal is off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account...with no billing information.

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Re: Unauthorized Payment

@Kenneth Von Der Ahe

Please post progress
Thank you

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