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Norton's EXTREMELY Poor Support

I have Norton™ 360 with LifeLock™ Ultimate Plus.

I have a support case that has been open since March of 2023 that has been transferred to Level 3. When I have been able to contact support, I get Level 1 and they cannot help me. They tell me that Level 3 will call but they do not. This has happened repeatedly, and I am very frustrated. 

Today, I cannot even get transferred to an agent when I call support. I enter my open case number and the system hangs up on me. 

How do I get hold of a supervisor that can help me get this case resolved? 

Frustrated

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Re: Norton's EXTREMELY Poor Support

i got them myself and i has 1 man who dos my case it is him you has to get to my is one from the danish who is fixing the problem so when you has a new problem in the samme case number you need to get to that man ore make him call you ore send a email to imform him

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Re: Norton's EXTREMELY Poor Support

My issue is with Level 3. They cannot receive calls and I have been told they will call me but they DO NOT! Frustrated
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Re: Norton's EXTREMELY Poor Support

Nancy:

How do I get hold of a supervisor that can help me get this case resolved? 

Care to share what your case is about?   Norton 360 or LifeLock? 

We'll try to call attention.  No promises.  No timeline.  Sorry. 

Norton Community is primarily user-to-user product help.

Norton Community does not have access to your Norton account, subscription nor payment details.

Curious, have you tried Norton Official Support via social media. 
https://community.norton.com/en/comment/8549426#comment-8549426

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