• コミュニティ内すべて
    • コミュニティ内すべて
    • フォーラム
    • 提案
    • ブログ
高度

お探しの情報が見つからない場合、 フォーラムで質問してください。

拍手0

Norton can't remove Trojan Horse and Trojan.Gen?

I ran norton anti virus and found 7 viruses on my MacPro. I clicked repair all, but only 2 were repaired. The other 5 (4 of them trojan horse  and the other one was trojan.gen) were not repaired. The message I got was : repair failed.

I looked for the files manually and couldn't find them. I ran norton again and it still found all those 5 viruses. How do I fix this?

Your input is greatly appreciated.

返信

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

Have you updated to the latest virus definitions (by using LiveUpdate)?  There was a recent problem that was corrected which sounds similar.  If you haven't updated in the last few days, please try that and let me know if it makes any difference.

Thanks,

Lee

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

Thanks for your prompt reply. I did what you suggested and ran norton again. Like before, it found the same trojans and when I clicked repair all, it gave me the same message: Repair Failed. I don't feel confident loging in into any of my accounts before these issues are fixed. Is there anything else I can do?

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

Apparently the repair problem is not yet fixed, as I'd hoped, but we're working on it.  In the meantime, you can manually delete the files (they are Trojans, so they won't spread).

Here is my response from another thread that helped another user remove them:

In the Norton AntiVirus application, you can access the Activity Log by clicking on the blue "View recent activities..." link in the main window (Status and Scanning tab).  The path to the Trojan should be under the "Details" column.

There are a couple ways to delete the file.  If you can navigate to the folder in Finder, you can delete it there (you may need your admin password).  If not, run /Applications/Utilities/Terminal, and type:

sudo rm -f <path>

Where <path> is the path shown in Recent Activities.  You'll need your admin password here also.

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

Thanks for the tips. It works. All the trojan now has gone.

拍手0

Re: Norton can't remove Trojan Horse and Trojan.Gen?

Try Spyware Doctor, it removed it from mine!

This thread is closed from further comment. Please visit the forum to start a new thread.