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拍手0

Macintosh issues with Norton Online Family

1- Running Mac OS Lion 7.0.1 on all machines MacPro2, iMac, MacBook Pro

2- Web browsers are Safari 5.1 and Firefox 6.02

3- User accounts for my 4 children are all Standard

4- Norton Safety Minder 2.1

The only reporting that works is Login and Log out.

Web Activity, Search Activity, etc. do not report under the tabs. I have EVERYTHING turned on for reporting.

5 user accounts and all behave the same.

返信

拍手0

Re: Macintosh issues with Norton Online Family

Hi jadcock,

The Mac team for Norton Online Family is currently working on an update which will be compatible with Mac OS Lion and

Firefox 6.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

I have the same issue, Norton is showing the times they logged in and out, but under "web" it is saying "no activity".  I have a Mac, but I still use Snow Leopard Version 10.6.8.  I have not upgraded to Lion.

拍手0

Re: Macintosh issues with Norton Online Family

spent hours on with the Symantec CHAT support team. Nothing works.

If the application does not work can I get a refund on my subscription?

I am paying for something that does not work.

拍手0

Re: Macintosh issues with Norton Online Family

Hi jadcock,

We are currently working on an update which will be released very soon and it will be compatible with Mac OS Lion and Firefox 6.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi msrearick,

Have you ever seen any logs for Web activity at all since installing Norton Safety Minder on the Mac?

Do you  have the Web supervision turned on at Settings -> Web?

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Will this release also support Safari 5.1?

拍手0

Re: Macintosh issues with Norton Online Family

Hi Sunchaser,

Thanks for the inquiry.  The upcoming update unfortunately won't be supporting Safari 5.1.  Our Mac team is working on the compatibility issue for future release (after the upcoming release).

Thanks,

Katie 

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

I have spent 10+ hours with support chat and support phone.

They can not even get this product to work on any of my Macs?

Will it just not work on Macs right now?

This would be nice to know if I am WASTING my time. 

I tried creating a new account today and still does not work.

The support for this product is REALLY lacking!

拍手0

Re: Macintosh issues with Norton Online Family

Hi jadcock,

You have Mac OS Lion.   The program is not compatible with Mac Lion in the current version.  The Mac team for Norton Online Family is currently working on an update which will be compatible with Mac OS Lion and release it very soon. 

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

I am running Mac OS X 10.6.8. Safari 5.1.1

I also see login/logoff for my daughter, but no web activity. I am able to go directly to playboy.com from her login id. It appears that neither web tracking nor web blocking is working. 

拍手0

Re: Macintosh issues with Norton Online Family

Hi mickmurphy,

Mac version of Norton Safety Minder supports the following browsers on Mac OS X.  The team is working on the feature to be compatible with Safari 5.1.

  • Safari 3.x through 5.0
  • Firefox 3.x or later

Thanks,

Katie

Thanks Katie
拍手1 Stats

Re: Macintosh issues with Norton Online Family

Let's bump this back to the top. The download page says that 2.2.x was to be released by 12/31/2011 but I see no link to download it. When can we expect this to be released? I'd like to continue using this service, but if it remains incompatible with Lion for much longer I'll be forced to go to another.

拍手0

Re: Macintosh issues with Norton Online Family

Same problem here. I left SafeEyes for Norton, but have been sorely disappointed by the lack of Mac updates and iPod/Touch/iPhone/iPad protection.

When will this be fixed?

拍手0

Re: Macintosh issues with Norton Online Family

Hi mspeer1972,

The latest Mac version of Norton Safety Minder is compatible with Mac Lion.  Please download the latest version by clicking on the “Download Norton Safety Minder” link at NOF main page https://onlinefamily.norton.com/familysafety/login​Start.fs

Please send me the link to the page where it says 2.2.X was to be released, but you didn't see the link to download, and we will check into this.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi slytle,

The latest Mac update for Norton Safety Minder is compatible with Lion.  Please read my post above for details.

For the iOS4 devices, please check out the link below for details.

http://community.norton.com/t5/Norton-Online-Family/Norton-Online-Family-To-Go-Beta-is-now-available-in-the-App/td-p/455838

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Ah, I got it. The page I was referring to is https://onlinefamily.norton.com/familysafety/help.fs?action=sysRequirements. It wasn't clear that the 2.2.x was currently available. Anyway, it turns out my problem was the version of Safari. Is there a target date for a release that will support the latest Safari update? I hate to bounce my kids from browser to browser and I want the latest versions of Safari for security updates.

拍手0

Re: Macintosh issues with Norton Online Family

And thanks for the quick response!

Mike

拍手0

Re: Macintosh issues with Norton Online Family

Hi Katie,

The page I saw was:

https://onlinefamily.norton.com/familysafety/help.fs?action=sysRequirements#macSysReq

Where it says "If you use Mac OS X 10.7, you must use Norton Safety Minder for Mac V2.2.x. This version of Norton Safety Minder for Mac will be available by Dec 31, 2011."

The new file I downloaded says it's "NortonSafetMinder7.dmg."

I have installed it, but it just doesn't block or monitor internet content. I'm running Mac OSX 10.7.2 with Safari 5.1.2 and Firefox 9.01. Neither one seems to work.

--

Regarding the iOS software, it's great that I can look at settings, but I need a way to control internet access for my children using these devices. The battle has moved from the PC to the mobile device and Apple nor Norton are stepping up to the plate to help protect our children.

Thanks Katie.

拍手0

Re: Macintosh issues with Norton Online Family

slytle,

I'm running firefox 9.0.1 as well now and it is reporting my activity. You do apparently need to have the Norton Safety Minder for Firefox addon installed in firefox. Firefox presented me with a popup asking if I wanted to install it after installing safety minder and opening firefox.

拍手0

Re: Macintosh issues with Norton Online Family

Hi Mike,

Thanks for the reply.  The Mac team for Norton Online Family is currently working on the feature to be compatible with Safari 5.1 and beyond, but I"m sorry we don't have a release date yet.  When I have any update on this, I'll post it here.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

HI slytle,

Let's first make sure you have the correct version of Norton Safety Minder installed on the Mac by the followings:

Click on Norton icon on the menu bar

Select Norton Safety Minder

Select Edit Accounts

You will see the version # of Norton Safety Minder installed on the Mac as Norton Safety Minder ver. 2.xxxxxx

We are working on the features to monitor activities on iOS devices.  They are going to be available in the future releases.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi Katie,

I followed Mike's advice and Norton Safety Minder now works with Firefox. I'm not sure why that did not automatically load when I installed the new version.

BTW, I am running 2.2.3f9.

Thanks for the iOS update. Filtering for these devices can't come quick enough.

Thanks

拍手0

Re: Macintosh issues with Norton Online Family

Great.  Thanks for the update.

You have the latest Norton Safety Minder for Mac, which is compatible with Lion.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi,

I did download from NOF main page, as KatieQ suggested, but the only version I get is "Norton Safety Minder 6.dmg", which after live-updates gets to v2.1.5f100.

Maybe some malformed useragent detection on that page leads to wrong file download...

I can't find "Norton Safety Minder 7.dmg" which would bring me to 2.2.3f9: can you please provide a complete URL specifically pointing to the actual file to download.

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

Ok,

I could make-up the URL, based on Norton Safety Minder 6 file I got, and could download Norton Safety Minder7.dmg from here.

The Installer app show v2.2.1r6 in Finder info.

When I install it, Installer refuses to select my volume because Mac OS 10.5 is required!

I'm running 10.6.8, and tested it on several machines...

Please, can we have an easy access to a working version?

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

Hi macmpi,

When you click on the download link on the main page, it downloads the correct version of Norton Safety Minder to your Mac.  The 2.2.xxx version is for Mac OS Lion.  For your OS 10.6, The NSM version 2.1.xxx is fine.

Please uninstall the Norton Safety Minder from your Mac and reinstall Norton Safety Minder from the Download link on the NOF main page.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Thanks Katie,

However NSM version 2.1.xxx on 10.6 does not work with relatively recent versions of Firefox (v8, v9), therefore it does not offer any protection at all.

How is that v2.2.xxx is for Lion (10.7), and while I try to install it says it requires 10.5?

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

macmpi,

Norton Safety Minder 2.1.xxx should support Firefox 8 and Safari 3.x through 5.0.

What happens when using Firefox 8?

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi Katie,

Thanks for your answer.

It seems the firefox plugin got desactivaded within Firefox 8.0.1 some way...

After some tinkering managed to get it back, and it seems to work now.

Now, I'd like to move to FF 9: is it supported by NOF under 10.6.8?

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

Hi macmpi,

I'll check into this and get back to you.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hi macmpi,

The latest Norton Safety Minder for Mac supports FF 9.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Thanks Kathie,

This mean NOF version that is 10.6 compatible does NOT support FF9, right ?

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

macmpi,

No.  The lastest Norton Safety MInder (Make sure you download it from the NOF website) for Mac supports FF9. 

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Hello,

I recently purchased the premium Norton Online Family service. It seems to work great with FF 9 now on the mac, but Safari is not working on Lion. I even downgraded to 5.0.5, 5.0.4, 5.0.2, and even 4.0.5, none of these Safari versions work with Norton Safety Minder (newest version), I even reinstalled it, still nothing. When is 5.1 finally getting integrated? Safari 5.1 and Lion have been available for 6 months now, so if the kids use Safari there is no tracking/blocking or anything, even when I downgraded to a version that supposidly is supported.

How different from 5.0 can it be that it would take half a year? Is there any estimation of when the update will be released?

Thank you

拍手0

Re: Macintosh issues with Norton Online Family

Hi rexexdesign,

Thanks for the inquiry.  The latest Norton Safety Minder 2.2 for Mac Lion supports the latest Firefox, not yet for Safari.  The team is currently working diligently to make them compatible.  

There is a very significant difference in architecture between Safari 5.1 and 5.0.  The Mac team has been working very hard to support it.  We appreciate your patience while we are working on it to make it happen.  When the update is available, we will definitely release the news in the forum.

If you have any questions, please let us know.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

For some reason, I can't get NOF to work on my Mac to block ANY sites on FireFox 9, although it appears to be working for others.  It works great on my Windows 7 machine, but not my Mac.  I uninstalled and reinstalled Safety Minder on my Mac - now running version 2.2 (16) as of today - and it still won't work.  Since I couldn't get it to work with FireFox 9, I let FireFox update to version 10, and it still won't work.  Is SafetyMinder supposed to be able to work with FF 10?

BTW, I had Online Family working great with my Mac quite a while back, but was shocked to learn that, after I upgraded to latest versions of MacOS and Safari, that Online Family was no longer working. I have no idea how long my kids had unrestricted access to the internet!  It would be nice if Norton would send an email alert when it stops working on the latest versions of common browsers.  This has become very problematic that it is no longer working on Safari or FireFox on my Mac, which is a shame because I love this service (when it works!).  You guys really need to increase the support and development on the Mac platform so that it works as well as the Windows platform.

拍手0

Re: Macintosh issues with Norton Online Family

Okay, just spent an infuriating few hours trying to get to the bottom of this one but I need help. All working fine on my PC, just trying to get NOF working on my wife's MAC but it lets my kids accounts access everything and isn't blocking anything.

MAC 10.6.8

Norton Safety Minder 2.1.6f102

Safari 5.1.2

Is there anything I can do to make this work or do I have to look for something else?

拍手0

Re: Macintosh issues with Norton Online Family

Hi dastewart,

Norton Safety Minder 2.1.xxx supports Safari 3.x through 5.0.  We are currently working on the compatibility issue with Safari 5.1

Please use Firefox to make it work for now.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Thanks for the reply.

I downloaded Firefox but that doesn't work either.  It's version 10 that I've downloaded (the latest one) but reading back through this thread I think you're going to tell me that safety minder doesn't work for that version.

Can you give me some idea of when safety minder will support the current version of a browser?  Or perhaps I should ask how many months behind a new browser release you expect to have a working version of safety minder because if you're always going to be 2 or 3 months behind then you'll never catch up.

拍手0

Re: Macintosh issues with Norton Online Family

Hi blag,

The Mac version Norton Safety Minder 2.2 is compatible with Firefox 9.

You mentioned it doesn't block any sites.   Do any websites get recorded at Activity -> Web?  Please make sure you have logged onto the Mac as the child whose account is monitored.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

dastewart,

The latest version of Norton Safety Minder for Mac supports Firefox 9 and Firefox 10Please reinstall the latest version of Norton Safety Minder from https://onlinefamily.norton.com/familysafety/loginStart.fs to see if it helps

Also, please check to see if the Norton Safety Minder extension is enabledIt may show up in the list of extensions you have installed, but not be enabled, clicking enable on it.

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Yes, I'm logging on as my daughter on the Mac.  If I go to a pornographic site in FireFox, it lets me right in.  It's not logging the activity on the NOF website either.

BTW, I'm running FF 10 now, since FF automatically updated.

Thanks.

拍手0

Re: Macintosh issues with Norton Online Family

Katie

I re-installed the "latest" version from that link you sent me and when I opened firefox it said that the version of safety minder was incompatible with firefox 10.  So, I did a lveupdate and that got me back to the latest version of safety minder and the extension was enabled.

However, it hasn't helped since, still, safety minder doesn't block any sites and doesn't apply any rules.

Help.

拍手0

Re: Macintosh issues with Norton Online Family

dastewart,

You mentioned in your previous post that you have Norton Safety Minder 2.1.6f102.  Do you still have the same version of Norton Safety Minder on the Mac after reinstalling it? 

Has the program ever worked with Firefox on the Mac before?

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

blag,

You mentioned you have Norton Safety Minder 2.2.  Please let us know the exact version number of NSM on the Mac.

From what you described, the program has worked before on the Mac, right?

Thanks,

Katie

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Katie

Yes, I still have that version.

No, the program has never worked with Firefox on the imac.  I only installed it a couple of days ago (on my wife's imac) and it has never worked on that. 

I have it on my PC and it works fine.

Regards

Darren

拍手0

Re: Macintosh issues with Norton Online Family

It shows 2.2 (16) as the current version.  Yes, it did work before on this Mac, but that was quite a while ago - potentially prior to upgrading to Lion.  I did try uninstalling, then reinstalling (then running LiveUpdate), but that didn't help.

拍手0

Re: Macintosh issues with Norton Online Family

Hi dastewart and blag,

Please make sure the child's profile account to be monitored is checked at Settings ->  Profile onlinePlease see the screen shot below for details.

Thanks Katie
拍手0

Re: Macintosh issues with Norton Online Family

Yes, I see this for both of my children on my Mac (i.e. it shows that they are "protected").

拍手0

Re: Macintosh issues with Norton Online Family

blag,

Please also make sure you don't have other parental control programs on the Mac.  It might interfere with the performance of Norton Online Family.

Thanks,

Katie

Thanks Katie

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