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Having trouble reinstalling old files from Norton Backup

I recently had to reinstall everything on my computer because of a virus. I had almost everything backed up so I have been able to get almost all of my programs and files reinstalled. The only thing I am having a problem with is some of the files on my Norton Online Storage. I have some files that are on an Online storage that was set up with a different e-mail address. I know that the files are still there, but I don't know how to get them on to my computer now that it is set up with the new e-mail accounts. I am not very computer savvy. If someone explains how it is done step by step I'll be able to get it done. I tried to do it from the instructions that I found, but there was too much computer speak that I couldn't figure out. If some one out there can help me figure it out I would really appreciate it. This has all of my pictures and some other things that are really important to me and I need to save them.

Thanks,

 RandMart03 

RandMart03