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Kudos0

Retrieve downloaded files Norton deleted?

Hi, I'm trying to download a program but when it's finished downloading Norton deletes it because Norton thinks it has some kind of virus which it doesn't. How can I retrieve the file norton deleted?

Replies

Kudos0

Re: Retrieve downloaded files Norton deleted?

Hi, I'm trying to download a program but when it's finished downloading Norton deletes it because Norton thinks it has some kind of virus which it doesn't. How can I retrieve the file norton deleted?

Kudos0

Re: Retrieve downloaded files Norton deleted?

Hi,

here are the steps for you:

1. Open your Norton product

2. On the main window click on Quarantine

3. On the opened list find the file you want to restore

4. Click on More Details (bottom, right side)

5. On the new window click on Options (bottom)

6. Click on Restore file

7. Check the "do not detect it any more option" during the restore

8. Close windows

Let  us know the results.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71

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