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Norton 360 v5 - Installing new product key
We are helping a friend who is not computer-savvy. His 360 was due to expire while he was gone, so we took our newly purchased (3-user) version and installed it on his computer. It never asked for a product key, which we assume was because he had already installed the downloaded version which he got as an update with his V4. (We don't know whether he did this or not, but assume he did, since we DID get asked for the product key on the other two computers which we hadn't bothered to update to v5.) Now his v5 will expire while WE are gone and unable to help him, and we don't know what message he will get.
If it just asks for a product key, we can provide him with that. If we have to uninstall 360 v5 and then reinstall, that will be more of a problem and he'll have to wait for us to return, meanwhile running without full protection. Does anyone know what will happen, or what message he will receive?
Thanks for any information.