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I have Norton 360 v5.0. My system apparently also has the Hacktool:Win32/Keygen trojan. Microsoft Security Essentials has identified the trojan, but is of no use to get rid of it. Norton 360 and Norton Power Eraser do not even identify the virus. I discovered it, because the trojan keeps knocking Norton's firewalls and e-mail scanners off-line. Does anyone know of a solution, either in or out of Norton, about this bug? It's a nasty one. Thanks for any help you can provide. Dave