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N360 v6 Backup activation problem
I've just moved from version 5 to version 6 by allowing the v5 to expire and starting a new version 6.
On the PC, N360 says that I need to 'log on to your Norton Account and reactivate using your new subscription'. However there is also a Fix Now which can be pressed. This opens a dialogue titled 'Norton Account' tells me it's Gathering Data, then reports back 'Congratulation! You have successfully activated Norton 360 Online Backup with 6.00GB of online storage. Click next to continue storing your files online.' However nothing has changed. Backup fails and complains with the message in Details 'Please log on to Norton account and activate your online backup subscription.' The PC end seems a waste of time.
Logging on to my Norton Account on the Web, I've opened the Product tab and clicked on the 'Access your online backup files', logged in and can see the previously done backup sets. The 'Backup Now' and 'Settings' tabs are greyed out but the 'File Actions' is available. Clicking on 'Subscriptions Info' takes me to 'My Subscriptions' with my latest Norton 360 shown as expiring on 14/02/3013. In the top right is a link 'Activate Norton Online Backup'. Clicking on this takes me to 'Activate Storage' 'Please enter your Product Key'. I enter the Product Key from the Product tab and then are taken to 'Getting started with Norton Online Backup with 'Buy Now', 'Activate', Try' and 'Use for Free with N360'. The Norton Account end looks OK if very confusing about exactly what subscription (if any) I have but it still doesn't work. The acid test is: Can I run Backup on the PC and then see the files in the Backup Drive. NO!
Does anyone know what's happening here please? The PC end is a mess. How can it say it's activated when it hasn't and then insist on trying agaian, and again ....
At the moment I think N360 v6 is a load of ****. Would anyone care to try to convince me otherwise by solving my problem? Any help gratefully received.