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services.exe not removed by Norton Power Eraser
Today I discovered NIS 2012 would not start. I ran Norton Power Eraser which found Services.exe but could not remove it.
I can not run or start NIS. I get C:\Program Files (x86)\norton internet security\engine64\188.8.131.52\uistub.exe unspecified error.
After reading the boards it looks like I may have the trojan.patchep!sys and any help would be very much appreciated.
I also get a message about 3 minutes after trying to run NIS:
Norton Autofix Norton Internet Security has encountered an error. Error: 8504, 104 LiveUpdate Failed.
I followed the link and ran Norton Power Eraser and found that services.exe as "bad" and unable to fix.
I'm running Window 7 professional 64
I have a flash drive