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Online Vault - unable to login
I am having the exact same problem described in this thread, but I guess it is too old and it won't let me reply to it:
There was no solution listed?
My problem started on Saturday night (September 15), I could no longer login into my Identity Safe (running NIS 2012 on Windows 7 Professional). I tried upgrading to NIS 2013 and the problem is only worse as their no off-line vault any more, so no passwords at all on this computer. I tried to connect from my other two computers Sunday and same problem, but did NOT upgrade those to NIS 2013, so I have off-line vaults with only partial information.
As the previous thread stated the link "https://identitysafe.norton.com/vaultLogin" also does not work from any of my computers. LIve updates are fine and I know the Norton Account is being validated as a wrong password returns an immediate error. Also the Norton "Manage" link also does not work, but I can log onto the Norton site and view my account details without any issue.
Considering the error message states that "A network errors preventing access to your Norton account", I decided to try my work computer for this link: "https://identitysafe.norton.com/vaultLogin" Oddly when I am connected to my company's VPN, the link works and I can log into the portal. When I disconnect from the VPN, the link times out on my work computer. This got me thinking it was DNS issues, so I tired multiple DNS server within my router and reboots with no luck.
Oddly, on one of my computers I was able to successfully logon into the identify safe on-line and took the opportunity to backup my data. After those few lucky minutes the link to https://identitysafe.norton.com/vaultLogin wasn't working.
I am at a loss as to what is going on. Is it my internet provider, is Norton servers or is just my Norton Account On-line vault corrupted?
Any help or suggestions is appreciated.2 0 0 0 220.127.116.11 - 3 0 0 0 18.104.22.168 xe-1-1-0.cr2.dfw2.us.above.net 4 5 5 5 22.214.171.124 xe-4-2-0.cr2.iah1.us.above.net 5 37 37 49 126.96.36.199 xe-2-0-0.cr2.lax112.us.above.net 6 37 37 37 188.8.131.52 xe-8-0-0.mpr1.lax12.us.above.net 7 Timed out Timed out Timed out - 8 Timed out Timed out Timed out - 9 Timed out Timed out Timed out - 10 Timed out Timed out Timed out -